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Daniel Michaeli

CEO and Co-Founder, Glia
New York, New York,United States
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Daniel Michaeli's Overview

Total Experience26 years
CompanyGlia
CountryUnited States

Daniel Michaeli is the co-founder and CEO of Glia, a leading Digital Customer Service (DCS) platform. He co-founded the company, originally known as SaleMove, in 2012 with the vision to reinvent how businesses support their customers in a digital world. Under his leadership, Glia has empowered hundreds of financial institutions and other enterprises globally to enhance their customer interactions, improve satisfaction, and increase operational efficiencies by seamlessly blending AI-powered automation with human expertise. Daniel is recognized for his entrepreneurial spirit, his deep understanding of customer experience trends, and his commitment to building a company culture focused on innovation and customer success. He often speaks about the future of customer service and the importance of humanizing digital interactions.

Professional Summary

Daniel Michaeli's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Glia - CEO and Co-Founder (2012 to Present)
CX Show: Conversations on Customer Experience - Host (2017 to Present)
Accenture - Business Analyst (2011 to 2012)
Terra Venture Partners - Analyst and Consultant (2009 to 2010)
University of Pennsylvania Communication within the Curriculum - Certified Instructor of Oratory (2007 to 2009)
Booz Allen Hamilton - Summer Analyst (2008 to 2008)

Notable Achievements

Co-founder & CEO of Glia (formerly SaleMove)

Co-founded SaleMove in 2012, which evolved into Glia, and has scaled the company into a prominent leader in the Digital Customer Service space, serving major enterprises globally.

Forbes 30 Under 30 Europe - Enterprise Technology (2017)

Recognized by Forbes for his entrepreneurial achievements and impact in the enterprise technology sector with SaleMove, alongside his co-founders.

Led Successful Funding Rounds and Company Growth

Successfully secured significant venture capital funding (including a $78M Series C in 2021 and a $45M Series D in 2022) to fuel Glia's expansion, product development, and market penetration, leading to unicorn status.

Pioneer in Digital Customer Service Solutions

Instrumental in developing and popularizing innovative solutions that combine AI, chat, voice, video, and CoBrowsing to create seamless and effective digital customer experiences.

EY Entrepreneur Of The Year® 2022 New York Award Winner

Honored by Ernst & Young as an ambitious leader who is building a more equitable, sustainable and prosperous world through his work with Glia.

Educational Background

BA, Economics, Engineering Entrepreneurship and Film Studies

University of Pennsylvania

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Glia
Total employees450
HeadquartersNew York
Founded2012

Glia is a leading Digital Customer Service (DCS) platform that helps businesses transform their customer interactions online. From an end-user perspective, this means when you visit a website or app using Glia, you can expect seamless and personalized support. Whether you need help via chat, want to share your screen with an agent (CoBrowsing), or prefer to switch to a voice or video call, Glia aims to make these transitions smooth and efficient, all within the digital environment. They leverage AI to guide customers to the right resources or human agents quickly, ensuring that users get their questions answered and issues resolved without the frustration of disconnected experiences. Ultimately, Glia strives to make online customer service feel as helpful and personal as an in-person interaction.

Glia Funding Information
$157.3M - Total Funding Raised
$45M - Most recent funding amount
5 - Number of funding rounds
Mar 16, 2022 - Latest funding round
Lead Investors:
Insight Partners
Wildcat Capital Management
IVP (Institutional Venture Partners)
Temasek
TCV
RingCentral Ventures

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