Daniel Michaeli
New York, New York,United States
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Daniel Michaeli is the co-founder and CEO of Glia, a leading Digital Customer Service (DCS) platform. He co-founded the company, originally known as SaleMove, in 2012 with the vision to reinvent how businesses support their customers in a digital world. Under his leadership, Glia has empowered hundreds of financial institutions and other enterprises globally to enhance their customer interactions, improve satisfaction, and increase operational efficiencies by seamlessly blending AI-powered automation with human expertise. Daniel is recognized for his entrepreneurial spirit, his deep understanding of customer experience trends, and his commitment to building a company culture focused on innovation and customer success. He often speaks about the future of customer service and the importance of humanizing digital interactions.
Professional Summary
Daniel Michaeli's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Co-founder & CEO of Glia (formerly SaleMove)
Co-founded SaleMove in 2012, which evolved into Glia, and has scaled the company into a prominent leader in the Digital Customer Service space, serving major enterprises globally.
Forbes 30 Under 30 Europe - Enterprise Technology (2017)
Recognized by Forbes for his entrepreneurial achievements and impact in the enterprise technology sector with SaleMove, alongside his co-founders.
Led Successful Funding Rounds and Company Growth
Successfully secured significant venture capital funding (including a $78M Series C in 2021 and a $45M Series D in 2022) to fuel Glia's expansion, product development, and market penetration, leading to unicorn status.
Pioneer in Digital Customer Service Solutions
Instrumental in developing and popularizing innovative solutions that combine AI, chat, voice, video, and CoBrowsing to create seamless and effective digital customer experiences.
EY Entrepreneur Of The Year® 2022 New York Award Winner
Honored by Ernst & Young as an ambitious leader who is building a more equitable, sustainable and prosperous world through his work with Glia.
Educational Background
BA, Economics, Engineering Entrepreneurship and Film Studies
University of Pennsylvania
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Company Overview
GliaGlia is a leading Digital Customer Service (DCS) platform that helps businesses transform their customer interactions online. From an end-user perspective, this means when you visit a website or app using Glia, you can expect seamless and personalized support. Whether you need help via chat, want to share your screen with an agent (CoBrowsing), or prefer to switch to a voice or video call, Glia aims to make these transitions smooth and efficient, all within the digital environment. They leverage AI to guide customers to the right resources or human agents quickly, ensuring that users get their questions answered and issues resolved without the frustration of disconnected experiences. Ultimately, Glia strives to make online customer service feel as helpful and personal as an in-person interaction.
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