Daniel Coles is an accomplished and strategic design leader with over fifteen years of experience in shaping user-centered digital products and building high-performing design teams. He specializes in product design, UX strategy, and fostering innovation within technology-driven organizations. Daniel has a proven track record of delivering impactful user experiences for globally recognized brands and scaling design operations to meet evolving business needs. He is passionate about mentoring designers, advocating for user research, and bridging the gap between design, product, and engineering to create cohesive and successful outcomes.
Daniel Coles's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Directed the end-to-end design strategy and execution for a major mobile application, resulting in a 40% increase in user engagement and a significant uplift in app store ratings.
Successfully grew a multidisciplinary design team from 5 to 25+ members, implementing new design processes, systems (like a comprehensive design system), and tools that improved efficiency and consistency across multiple product lines.
Delivered a well-received keynote on 'The Future of Ethical Design in AI-driven Products', sharing insights with industry peers and establishing thought leadership.
Initiated and led a company-wide accessibility initiative, ensuring products met WCAG AA standards, thereby expanding market reach and improving usability for all users.
University of North Carolina at Chapel Hill - Year 2002
Duke University
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Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with a strong presence in retail banking, wealth management, and corporate and investment banking globally. It aims to make financial lives better through the power of every connection.
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