Colleen Elliott
Chesterfield, Missouri,United States
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Colleen Elliott serves as the Chief Customer Officer at Okta, the leading independent identity provider. In this pivotal role, she is dedicated to ensuring customers maximize the value derived from Okta's comprehensive suite of identity and access management solutions. Her responsibilities encompass overseeing Okta's global professional services, customer success, customer support, and education services. Colleen is a seasoned executive with a strong track record in building and scaling customer-centric organizations within the enterprise software industry. She is passionate about fostering strong customer relationships, driving successful adoption of technology, and ultimately contributing to the overall success of Okta's diverse global clientele. Before Okta, she held leadership positions at Qlik and Guidewire Software, focusing on global services and customer advocacy.
Professional Summary
Colleen Elliott's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Chief Customer Officer at Okta
Leads Okta's global customer-facing organizations, including professional services, customer success, support, and education, to drive customer adoption, satisfaction, and value realization for thousands of customers worldwide.
Scaling Global Customer Operations
Successfully scaled Okta's customer success and services operations to support rapid company growth and an expanding international customer base, ensuring consistent high-quality customer experiences.
Leadership in Enterprise Software Services
Over two decades of experience leading and transforming customer service and professional services organizations at prominent enterprise software companies like Qlik and Guidewire Software, consistently improving customer outcomes and operational efficiency.
Advocate for Customer-Centric Culture
Champions a customer-first approach, ingraining customer advocacy and success into the core operational fabric and strategy of the organizations she leads.
Educational Background
BA, Communication, Business, Atmospheric Science
University of Missouri-Columbia - Year 2004
The University of Reading - Year 2007
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Company Overview
Premium Retail ServicesPremium Retail Services is a leading third-party retail merchandising, assisted sales, and field marketing company. They partner with brands and retailers to optimize product presence, enhance customer engagement, and drive sales at the point of purchase. Their services include in-store merchandising, brand advocacy, assisted sales, training, data collection, and market intelligence, aiming to ensure products are available, visible, and effectively promoted to consumers.
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