Clare Plunkett is a highly experienced and strategic design leader, currently serving as the Head of Design Operations at Xero. With over 15 years in the design and technology industry, she has a proven track record of building and scaling design teams, optimizing operational efficiency, and fostering collaborative, high-performing environments. Clare is passionate about empowering designers through robust systems, streamlined processes, and a strong focus on user-centered design principles. Her expertise lies in bridging the gap between design, product, and engineering, ensuring that design practices are effectively integrated into the broader organizational strategy to deliver impactful user experiences and business outcomes. She is known for her ability to drive change, cultivate talent, and champion the value of design within large organizations.
Clare Plunkett's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Successfully led the expansion and maturation of design operations functions at Xero, supporting a rapidly growing global design team. Implemented systems and processes that enhanced efficiency, collaboration, and consistency in design delivery across multiple product lines.
Consistently advocated for and embedded user-centered design methodologies within product development lifecycles, leading to more intuitive, effective, and user-loved products. Fostered a culture where user research and feedback are integral to design decisions.
Instrumental in the development, implementation, and governance of comprehensive design systems and tooling that improved design quality, accelerated development workflows, and ensured brand consistency across Xero's global platform.
Focused on talent development, mentorship, and creating an inclusive team culture that attracts, retains, and motivates top design professionals. Empowered teams to deliver their best work by removing obstacles and providing clear direction.
Columbia Business School - Year 2018
U.S Naval Academy - Year 2008
Nichols School - Year 2004
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