Elisha King
London, England,United Kingdom
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Elisha King is an accomplished Senior UX Researcher with over 10 years of experience in uncovering user needs and translating them into actionable insights that drive product strategy and design. With a passion for human-centered design, Elisha excels in employing a mixed-methods research approach, including usability testing, interviews, surveys, and ethnographic studies. Elisha is adept at collaborating with cross-functional teams of designers, product managers, and engineers to create intuitive and impactful user experiences. Known for strong analytical skills and empathetic communication, Elisha is dedicated to advocating for the user and fostering a culture of continuous learning and improvement within product development.
Professional Summary
Elisha King's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Foundational Research for Flagship Product Redesign
Spearheaded a 6-month foundational research initiative for a flagship enterprise software, identifying key user pain points and opportunities that directly informed a successful product redesign, resulting in a 25% increase in user satisfaction scores and a 15% reduction in support tickets.
Established and Scaled UX Research Practice
Built the UX research function from the ground up at a mid-sized startup, developing standardized research processes, a participant recruitment panel, and a knowledge repository. Mentored junior researchers and grew the team to support multiple product lines.
Published 'The Empathetic Inquiry' Methodology
Developed and published a novel qualitative research methodology, 'The Empathetic Inquiry,' focused on uncovering latent user needs in complex domains. This method has been adopted by several teams internally and presented at industry conferences.
Improved Accessibility Compliance by 40%
Championed and led a series of accessibility audits and user testing with differently-abled users, resulting in significant product improvements that enhanced WCAG compliance from AA to AAA for key workflows.
Educational Background
English and Creative Writing
University of Portsmouth - Year 2016
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Company Overview
Information Security Media Group (ISMG)Information Security Media Group (ISMG) is a global intelligence and education firm focused on cybersecurity. They provide news, analysis, research, and educational events, serving a large audience of security professionals and executives. ISMG aims to help individuals and organizations understand and navigate the complex landscape of information security threats and solutions, offering resources across various platforms including websites like BankInfoSecurity, GovInfoSecurity, and CyberEdBoard.
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