Christina Kappers
Greater Minneapolis-St. Paul Area,United States
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Christina Kappers is a results-oriented and strategic leader with an MBA and over 15 years of experience in driving business growth, product innovation, and market expansion in the tech industry. She possesses a strong analytical acumen, combined with expertise in cross-functional team leadership, go-to-market strategy, and P&L management. Christina is passionate about leveraging data-driven insights to create exceptional customer experiences and deliver sustainable value. Her background includes significant achievements in developing and launching successful products, optimizing operational efficiencies, and building high-performing teams.
Professional Summary
Christina Kappers's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led New Product Launch Exceeding Revenue Targets
Spearheaded the development and launch of a flagship SaaS product, resulting in a 150% achievement of year-one revenue goals and a 20% market share capture within 18 months.
Drove 30% Increase in Customer Retention
Implemented a customer-centric strategy overhaul, including enhanced onboarding processes and proactive support initiatives, which led to a 30% increase in customer retention and a 25% improvement in Net Promoter Score (NPS).
Strategic Market Expansion into EMEA
Developed and executed the market entry strategy for the EMEA region, establishing key partnerships and localizing product offerings, leading to $5M in new ARR within the first two years.
Built and Scaled High-Performance Product Team
Grew the product management team from 3 to 15 members, fostering a culture of innovation and accountability, significantly improving product development velocity and quality.
Educational Background
MBA
Hamline University - Year 2010
Bachelors: Marketing and Mass Communications. Minor: Advertising and Journalism
University of Wisconsin-Eau Claire - Year 2002
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Company Overview
Horizontal DigitalHorizontal Digital is a global digital consultancy that helps organizations design, build, and optimize customer experiences to drive business growth. They specialize in leveraging leading platforms like Sitecore and Salesforce, offering comprehensive services that span strategy, design, engineering, and data analytics. Their focus is on creating connected experiences that empower clients to better engage with their customers and achieve digital transformation.
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