Cheri Toney
,United States
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Cheri Toney is a highly accomplished executive currently serving as the Vice President and General Manager of Global Renewals & Customer Success Scale at Google Cloud. With over 20 years of experience in the technology sector, she is a recognized leader in building and scaling global customer success, renewals, and sales organizations, particularly within the SaaS and cloud computing industries. Cheri is known for her strategic mindset, operational expertise, and her passion for driving customer value and loyalty. Her leadership focuses on fostering customer-centric cultures, enabling teams to achieve outstanding results, and contributing to significant revenue growth. Prior to her role at Google, Cheri held influential leadership positions at Salesforce for over a decade, where she was instrumental in shaping and expanding their customer success and renewals functions globally. She is dedicated to mentoring and developing talent and is a strong advocate for diversity and inclusion in the workplace.
Professional Summary
Cheri Toney's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
VP & GM, Global Renewals & Customer Success Scale at Google Cloud
Leads a global organization focused on maximizing customer value, retention, and growth through innovative renewal strategies and scaled customer success programs for Google Cloud's diverse customer base.
Decade of Leadership at Salesforce
Held multiple senior leadership roles at Salesforce, including SVP of Global Customer Success & Renewals, where she significantly contributed to building a world-class customer success organization and driving substantial growth in renewal rates and customer satisfaction.
Expert in Scaling Go-to-Market Operations
Demonstrated ability to design, implement, and scale effective go-to-market strategies and operations for large, global SaaS businesses, consistently exceeding business objectives.
Champion for Customer-Centricity
Consistently championed and embedded customer-centric approaches within large organizations, leading to improved customer lifetime value and stronger partner relationships.
Educational Background
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Company Overview
Catawba Valley Community CollegeCatawba Valley Community College (CVCC) is a public community college located in Hickory, North Carolina. It serves Catawba and Alexander counties by providing a wide range of associate degrees, diplomas, and certificate programs designed for university transfer, career and technical education, and workforce development. CVCC also offers continuing education courses for personal and professional enrichment, and supports local economic development through customized training for businesses.
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