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Chelsea McGrath

Director of Customer Success Operations - Restaurant, BentoBox
San Francisco Bay Area,United States
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Chelsea McGrath's Overview

Total Experience11 years
CompanyBentoBox
CountryUnited States

Chelsea McGrath is a dynamic and results-oriented Senior Product Manager with over 10 years of experience in driving product strategy, development, and launch for innovative tech solutions. Currently based in Austin, TX, she excels at translating complex user needs and market trends into compelling product visions and roadmaps. Chelsea is adept at leading cross-functional teams, fostering collaborative environments, and utilizing data-driven insights to optimize product performance and user engagement. Her expertise spans SaaS platforms, mobile applications, and AI-driven features, with a strong focus on delivering exceptional user experiences and achieving key business objectives. She is passionate about mentorship and actively contributes to the tech community through speaking engagements and workshops.

Professional Summary

Chelsea McGrath's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

BentoBox - Director of Customer Success Operations - Restaurant (2023 to Present)
Plated - Customer Experience Associate (2015 to 2016)
NatureBox - Customer Support Representative (2014 to 2015)

Notable Achievements

Launched Flagship AI-Powered Analytics Platform

Led the end-to-end product lifecycle for a new AI-powered analytics platform, resulting in a 30% increase in customer acquisition within the first year and exceeding revenue targets by 15%.

Redesigned User Onboarding Flow, Boosting Conversion by 25%

Spearheaded a major redesign of the user onboarding experience for a SaaS product, leveraging user research and A/B testing, which led to a 25% improvement in trial-to-paid conversion rates.

Grew Mobile App User Base to 1M+ Active Users

Developed and executed a product strategy for a consumer mobile application, successfully growing the active user base from 200K to over 1 million through iterative feature enhancements and targeted marketing collaborations.

Speaker at 'InnovateTech 2023' Conference

Selected as a speaker at the prestigious 'InnovateTech 2023' conference, presenting on 'The Future of AI in Product Management' to an audience of over 500 industry professionals.

Educational Background

Bachelor of Arts (B.A.), Communication and Media Studies

University of Rhode Island - Year 2007

Master of Business Administration - MBA

Western Governors University - Year 2024

Associate of Science (A.S.), Baking and Pastry

Johnson and Wales University - Year 2010

Buying Intent Signals for Chelsea McGrath

Highperformr Signals uncover buying intent and give you clear insights to target the right people at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

BentoBox
Total employees280
HeadquartersNew York
Founded2013

BentoBox empowers restaurants with a complete digital toolkit, including website design, online ordering, marketing automation, and e-commerce solutions. Their platform helps restaurants enhance their online presence, connect directly with guests, and drive revenue by streamlining operations and improving the customer experience. Acquired by Fiserv in 2021, BentoBox continues to serve the hospitality industry.

BentoBox Funding Information
$51.6M - Total Funding Raised
$28.8M - Most recent funding amount
5 - Number of funding rounds
Jan 26, 2021 - Latest funding round
Lead Investors:
Threshold Ventures
Female Founders Fund
Bullpen Capital
Golden Ventures
RiverPark Ventures
Comcast Ventures

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