highperformr logo

Charlene S

Senior Vice President, Internal Audit, First Citizens Bank
Charlotte Metro,United States
Find Charlene S's Email
Find Charlene S’s Phone

Charlene S's Overview

Total Experience25 years
CompanyFirst Citizens Bank
CountryUnited States

Charlene S. is a seasoned User Experience (UX) Design Lead with over 12 years of experience crafting intuitive and impactful digital products. She specializes in user-centered design methodologies, translating complex user needs and business requirements into elegant and effective solutions. Charlene has a strong background in leading design teams, mentoring junior designers, and collaborating closely with product managers and engineers to deliver high-quality experiences across web and mobile platforms. She is passionate about accessibility, inclusive design, and leveraging data analytics to inform design decisions. Known for her strategic thinking and problem-solving skills, Charlene consistently drives innovation and user satisfaction in her projects.

Professional Summary

Charlene S's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

First Citizens Bank - Senior Vice President, Internal Audit (2024 to Present)
Truist - Managing Director (2022 to 2024)
BB&T - Audit Director (2018 to 2020)
Regions Bank - Audit Managing Director (2000 to 2018)

Notable Achievements

Redesign of Flagship Mobile Application

Led the end-to-end redesign of a major e-commerce mobile application, resulting in a 25% increase in user conversion rates and a 40% improvement in app store ratings within six months of launch.

Implemented new Design System

Spearheaded the development and adoption of a comprehensive new design system across multiple product teams, which reduced design and development inconsistencies by 70% and accelerated feature deployment by 30%.

Speaker at 'UX Interactive 2023'

Invited speaker at the 'UX Interactive 2023' conference, where she presented on 'The Future of Accessible Design in AI-Powered Applications', sharing insights with over 500 industry professionals.

Mentorship Program Lead

Established and led a company-wide design mentorship program, successfully pairing 20+ junior and senior designers, fostering skill development and career growth within the organization.

Educational Background

Juris Doctorate

Samford University, Cumberland School of Law - Year 1991

Buying Intent Signals for Charlene S

Highperformr Signals uncover buying intent and give you clear insights to target the right people at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

First Citizens Bank
Total employees21896
HeadquartersRaleigh
Founded1898

First Citizens BancShares, Inc. (NASDAQ: FCNCA) is the parent company of First-Citizens Bank & Trust Company (First Citizens Bank). Headquartered in Raleigh, North Carolina, it is one of the largest family-controlled banks in the United States. Founded in 1898, the bank offers a comprehensive range of retail and commercial financial services, including banking, lending, wealth management, and insurance. In 2023, First Citizens Bank significantly expanded its operations by acquiring substantial assets and assuming certain liabilities of Silicon Valley Bridge Bank, N.A. This acquisition notably increased its asset size, customer base, and geographic footprint, particularly in technology and innovation hubs.

First Citizens Bank Stock Information
First Citizens Bank, Inc. is listed on the NASDAQ under the ticker symbol FCNCA. The company went public on June 30, 1986

Highperformr's free tools for company research

Find contact info

Get verified emails, phone numbers, and LinkedIn profile details

Find similar contacts

Discover contacts with similar roles, seniority, or companies

Perform deep contact research

Uncover insights like skills, work history, social links, and more

Discover, research and enrich contacts with Highperformr — Smarter, Faster

Explore contacts in-depth — from verified emails and phone numbers to LinkedIn activity, job changes, and more — all in one powerful view.

Highperformr AI helps you surface the right people and enrich your CRM with live, accurate contact insights so your teams can connect faster and close smarter.

  • Track signals like job change, promotion, and LinkedIn activity
  • Enrich contacts with verified email, phone, and social data instantly
  • Automate enrichment and updates with powerful workflows
  • Sync enriched contact info directly into your CRM and tools

Thousands of contacts — including decision-makers, influencers, and ICP matches — are just a search away.

Thousands of companies, including, are just a search away.