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Catherine Black

Vice President, Bank of America
Mesa, Arizona,United States
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Catherine Black's Overview

Total Experience51 years
CompanyBank of America
CountryUnited States

Catherine Black is a distinguished Principal UX Researcher with over 12 years of experience in shaping user-centric digital products and services across various industries, including e-commerce, healthcare technology, and enterprise software. She possesses a deep understanding of qualitative and quantitative research methodologies, translating complex user data into actionable insights that drive design strategy and product innovation. Catherine is passionate about mentoring junior researchers and advocating for ethical research practices. She thrives in collaborative environments, working closely with design, product, and engineering teams to ensure the user's voice is central to the development lifecycle. In her spare time, Catherine enjoys exploring national parks and volunteering for local community tech initiatives.

Professional Summary

Catherine Black's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Bank of America - Vice President (2010 to Present)
Risk Management - Risk Management Consultant (2006 to 2010)
American Express - Director of Fraud Prevention and Data Security (1990 to 2006)
Merchant Risk Council - Co-Founder (1999 to 2006)
Mellon Bank - Vice President (1980 to 1989)

Notable Achievements

Led UX Research for Award-Winning HealthTech App

Spearheaded all user research initiatives for a mobile health application that subsequently won the 'Best User Experience in Healthcare' award in 2022, contributing to a 40% increase in user engagement.

Established User Research Practice at InnovateCorp

Built the user research function from the ground up at InnovateCorp, developing standardized processes, toolkits, and a research repository that improved research efficiency by 30% and informed key product pivots.

Published Author & Conference Speaker

Authored a chapter in 'The Human-Centered Design Handbook' (2021 Edition) and has presented research findings at multiple international UX conferences, including UXPA International and Nielsen Norman Group events.

Global User Insights Program Lead

Designed and executed a global user insights program across 8 countries, uncovering critical cultural nuances that informed the internationalization strategy for a flagship enterprise product, leading to successful market entry in 3 new regions.

Educational Background

Business Administration and Economics

Duquesne University

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Bank of America
Total employees213000
HeadquartersCharlotte
Founded1923

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.

Bank of America Stock Information
Bank of America, Inc. is listed on the New York Stock Exchange under the ticker symbol BAC. The company went public on July 10, 1978

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