Catherine Black
Mesa, Arizona,United States
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Catherine Black is a distinguished Principal UX Researcher with over 12 years of experience in shaping user-centric digital products and services across various industries, including e-commerce, healthcare technology, and enterprise software. She possesses a deep understanding of qualitative and quantitative research methodologies, translating complex user data into actionable insights that drive design strategy and product innovation. Catherine is passionate about mentoring junior researchers and advocating for ethical research practices. She thrives in collaborative environments, working closely with design, product, and engineering teams to ensure the user's voice is central to the development lifecycle. In her spare time, Catherine enjoys exploring national parks and volunteering for local community tech initiatives.
Professional Summary
Catherine Black's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led UX Research for Award-Winning HealthTech App
Spearheaded all user research initiatives for a mobile health application that subsequently won the 'Best User Experience in Healthcare' award in 2022, contributing to a 40% increase in user engagement.
Established User Research Practice at InnovateCorp
Built the user research function from the ground up at InnovateCorp, developing standardized processes, toolkits, and a research repository that improved research efficiency by 30% and informed key product pivots.
Published Author & Conference Speaker
Authored a chapter in 'The Human-Centered Design Handbook' (2021 Edition) and has presented research findings at multiple international UX conferences, including UXPA International and Nielsen Norman Group events.
Global User Insights Program Lead
Designed and executed a global user insights program across 8 countries, uncovering critical cultural nuances that informed the internationalization strategy for a flagship enterprise product, leading to successful market entry in 3 new regions.
Educational Background
Business Administration and Economics
Duquesne University
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.
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