Caroline Guffey
Chicago, Illinois,United States
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Caroline Guffey is a highly accomplished and strategic executive with extensive experience in scaling global operations, driving customer success, and leading high-performing teams within the technology and SaaS sectors. As the Chief Operating Officer at Papaya Global, she is responsible for overseeing the company's global operations, customer experience, and strategic growth initiatives. Caroline has a proven track record of building efficient processes, fostering strong company cultures, and delivering exceptional results. Before joining Papaya Global, she held significant leadership roles at G2, where she was the Chief Customer Officer, and at Salesforce, where she spent nearly a decade in various sales and customer success leadership positions. She is recognized for her expertise in go-to-market strategy, operational excellence, and her ability to navigate complex, fast-paced environments.
Professional Summary
Caroline Guffey's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Scaled Global Operations at Papaya Global
As COO of Papaya Global, successfully scaled global operations to support rapid company growth, enhancing efficiency and customer service worldwide.
Led Customer Success Transformation at G2
As Chief Customer Officer at G2, spearheaded initiatives that significantly improved customer retention, satisfaction, and advocacy, building a world-class customer success organization.
Drove Revenue Growth at Salesforce
During her tenure at Salesforce, held key leadership roles contributing to substantial revenue growth and market expansion through effective sales strategies and customer relationship management.
Champion of Customer-Centric Culture
Consistently fostered customer-centric cultures within organizations, ensuring that customer needs and feedback are at the forefront of strategic decision-making.
Educational Background
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Company Overview
Event Network, LLCEvent Network, LLC is a leading experiential retail operator for cultural attractions, zoos, aquariums, museums, and other iconic destinations across North America. They specialize in designing and managing custom retail stores that enhance the guest experience by offering unique, mission-related merchandise. Their services aim to extend the attraction's brand and provide a significant revenue stream for their partners.
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