Carly Goodban
Greater London, England,United Kingdom
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Carly Goodban is an experienced and passionate leader in UX Research, currently serving as the Director of UX Research at GitLab Inc. With a strong background in building and scaling research teams, Carly focuses on embedding user-centered design principles within organizations to drive product strategy and innovation. She is known for her expertise in research operations (ResearchOps), mixed-methods research, and fostering a culture of empathy and continuous learning. Carly is a strong advocate for remote work and has shared her insights on managing distributed research teams effectively. Her career has spanned various aspects of user experience, demonstrating a commitment to understanding user needs and translating them into actionable insights for product development.
Professional Summary
Carly Goodban's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
UX Research Leadership & Team Scaling at GitLab
Successfully built, scaled, and managed the UX Research team at GitLab, establishing robust research practices and significantly increasing the impact of user insights on product development in a globally distributed, all-remote company.
Advocacy for Research Operations (ResearchOps)
Championed and implemented ResearchOps initiatives to improve the efficiency, effectiveness, and visibility of UX research, enabling researchers to focus on high-impact work and democratizing access to user insights across the organization.
Thought Leadership in Remote UX Research
Recognized as a speaker and writer on topics related to UX research, particularly focusing on best practices for conducting research and leading research teams in remote and distributed environments.
Driving User-Centric Product Strategy
Played a key role in integrating user feedback and research findings into the core product strategy, ensuring that product decisions are data-informed and aligned with user needs and business goals.
Educational Background
2.1, Tourism and Hospitality Management
Oxford Brookes University - Year 2004
The Broxbourne School - Year 1997
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Company Overview
dunnhumbydunnhumby is a global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. They help retailers and brands analyze data to understand customer behavior and personalize experiences, ultimately driving loyalty and growth. Their expertise lies in transforming raw data into actionable insights for better decision-making.
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