Bryan Frese is a highly experienced and results-oriented product management leader with a strong background in enterprise SaaS, platform strategy, and building high-performing teams. He currently serves as Senior Director of Product Management at ServiceNow, where he focuses on core platform capabilities and driving innovation. Bryan has a proven track record of defining and launching successful products, developing go-to-market strategies, and fostering customer-centric product development. His expertise spans across various domains including IT Service Management (ITSM), Customer Service Management (CSM), and platform-as-a-service (PaaS) offerings. Prior to ServiceNow, he held influential product leadership positions at Salesforce, contributing significantly to their platform and application ecosystem. Bryan is known for his strategic thinking, ability to translate complex technical concepts into clear business value, and his passion for creating products that solve real-world customer problems.
Bryan Frese's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Leads product strategy, vision, and execution for critical platform components at ServiceNow, driving innovation and enabling enterprise-scale solutions for global customers. Responsible for roadmap development, cross-functional team leadership, and ensuring product success in the market.
Held key product management roles at Salesforce, contributing to the development and growth of its core platform and application services. Played a significant part in shaping product roadmaps and delivering features that enhanced customer value and market competitiveness.
Over two decades of experience specializing in enterprise software-as-a-service (SaaS) and platform-as-a-service (PaaS), with a deep understanding of market dynamics, customer needs, and technological advancements in the enterprise software space.
Demonstrated success in building, mentoring, and leading high-performing product management teams, fostering a culture of innovation, collaboration, and customer focus.
Gies College of Business - University of Illinois Urbana-Champaign - Year 1993
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