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Brad Birnbaum
New York City Metropolitan Area,United States
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Find Brad Birnbaum's PhoneWho Is Brad Birnbaum?
Brad Birnbaum is a seasoned technology executive and serial entrepreneur with over 25 years of experience in building customer service and support solutions. He is currently the CEO of Kustomer, a customer service software company he co-founded. Prior to Kustomer, Brad co-founded Assistly (later Desk.com acquired by Salesforce) and eShare Communications. He has also held leadership positions at AOL, Airtime, Talisma, and Divine Interventures. Brad is a regular contributor to Forbes, writing about trends in the customer service industry.
How Did Brad Birnbaum's Career Path Shape Their Journey?
Brad Birnbaum's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Brad Birnbaum's Key Achievements?
Co-founded Kustomer
Co-founded Kustomer, a customer service software company acquired by Meta and later spun out to operate independently. Kustomer is recognized as a leading solution in its market.
Co-founded Assistly (Desk.com)
Co-founded Assistly, which was acquired by Salesforce and rebranded as Desk.com, becoming Salesforce's SMB support solution.
Founded eShare Communications
Founded eShare Communications, a company that revolutionized community chat and launched one of the first chat tools used for customer support.
Forbes Contributor
Regularly contributes to Forbes, sharing insights and analysis on the latest trends and challenges facing the customer service industry.
What's Brad Birnbaum's Educational Background?
BS, Information Systems
Stony Brook University - Year 1994
Computer Science
Brandeis University - Year 1992
Buying Intent Signals for Brad Birnbaum
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Company Overview
KustomerKustomer, founded in 2015, is a customer service platform designed to unify customer data and conversations from various channels into a single view. This enables businesses to provide personalized and efficient customer support experiences. Kustomer was acquired by Meta in 2022 and spun back out to operate independently in May 2023.
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