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Bill McDermott is a globally recognized American business executive, currently serving as the President and CEO of ServiceNow. A veteran of the technology industry, he is renowned for his inspirational leadership, customer-centric approach, and a remarkable track record of driving growth and transformation at major enterprise software companies. Before joining ServiceNow in late 2019, he had a distinguished tenure as the CEO of SAP, where he was the first American to hold the position. During his leadership, SAP's market value tripled, and he successfully navigated the company's shift to cloud computing. McDermott is also a bestselling author, known for his memoir 'Winners Dream: A Journey from Corner Store to Corner Office,' which details his optimistic philosophy and rise from a working-class background to the pinnacle of corporate leadership.
Bill McDermott's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Since taking the helm in November 2019, he has led ServiceNow through a period of immense growth, cementing its position as a leader in digital workflow automation and significantly increasing its market capitalization and global footprint.
As the first non-European CEO of SAP (2010-2019), he successfully transformed the German software giant, tripling its market value to over $160 billion and aggressively expanding its cloud portfolio with key acquisitions like Concur and SuccessFactors.
Authored the critically acclaimed memoir 'Winners Dream: A Journey from Corner Store to Corner Office' (2014), which became a bestseller and serves as an inspirational guide on leadership, ambition, and resilience.
Early in his career, at age 36, he became the youngest-ever corporate officer at Xerox after orchestrating a highly successful turnaround of the company's struggling Puerto Rican division, demonstrating his leadership capabilities.
Northwestern University - Kellogg School of Management
The Wharton School
Dowling College
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ServiceNow is a cloud computing company that provides a powerful enterprise platform-as-a-service (PaaS) to automate and manage digital workflows for IT, employee, and customer operations. The Now Platform enables organizations to digitize and unify their processes, breaking down silos between departments and improving efficiency. From an end-user perspective, ServiceNow simplifies tasks like requesting IT support, onboarding new employees, or managing customer service cases through a user-friendly portal, ultimately creating better experiences and unlocking productivity across the enterprise.
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