Bill Papp is a highly accomplished senior executive currently serving as Executive Vice President and Head of Global Technology and Operations at MetLife. With over three decades of experience in the financial services and technology sectors, he is responsible for spearheading MetLife's global technology strategy, development, infrastructure, enterprise data, and operations. Bill plays a pivotal role in driving digital transformation, enhancing customer experiences through technological innovation, and ensuring operational excellence across the organization. His leadership focuses on modernizing legacy systems, adopting cloud technologies, leveraging data analytics, and fostering a culture of innovation. Prior to MetLife, which he joined in 2019, Bill Papp held significant leadership positions, including Chief Information Officer for Global Wealth and Investment Management at Bank of America, and various technology leadership roles at Merrill Lynch and Citi. His extensive background includes managing large-scale technology organizations and delivering complex, transformative projects.
Bill Papp's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Leading MetLife's multi-year technology transformation, focusing on modernizing core platforms, migrating to cloud infrastructure (e.g., Microsoft Azure), and implementing advanced data analytics capabilities to improve customer engagement and operational efficiency.
Successfully managing and transforming large-scale global technology and operations organizations within major financial institutions like MetLife and Bank of America, delivering significant improvements in efficiency, service delivery, and risk management.
Consistently championed the adoption of innovative technologies (AI, machine learning) and agile development practices to accelerate product delivery, enhance business agility, and foster a culture of continuous improvement within his teams.
Instrumental in leveraging technology to simplify processes, provide personalized services, and create seamless digital experiences for customers across various touchpoints in the insurance and financial services sectors.
Tufts University - The Fletcher School of Law and Diplomacy - Year 2003
Michigan State University - Eli Broad College of Business
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