Bernie Tattersfield
Greater Sacramento,United States
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Find Bernie Tattersfield’s PhoneBernie Tattersfield's Overview
Bernie Tattersfield is a highly accomplished and seasoned technology leader, currently serving as a Principal Architect at Genesys. With over two decades of experience in the telecommunications and customer experience (CX) industries, Bernie possesses deep expertise in architecting and delivering complex, large-scale enterprise software solutions. He is particularly skilled in areas such as cloud-native architectures, contact center technologies, AI-driven CX, and digital transformation. Bernie is known for his strategic vision, technical acumen, and his ability to translate complex technical concepts into tangible business value for global organizations. He is passionate about leveraging cutting-edge technology to innovate and enhance customer engagement and operational efficiency.
Professional Summary
Bernie Tattersfield's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Pioneering Cloud-Based CX Solutions
Instrumental in guiding Genesys and its clients in the transition towards cloud-native customer experience platforms, focusing on scalability, resilience, and security for enterprise-grade deployments.
Thought Leadership in AI for Customer Service
Recognized for advocating and architecting solutions that integrate Artificial Intelligence and Machine Learning into customer service operations, enhancing personalization and agent productivity.
Key Contributor to Genesys Architecture Strategy
Plays a significant role in defining and evolving the architectural roadmap for Genesys's core product offerings, ensuring they meet the future demands of the dynamic CX market.
Speaker and Industry Voice
Frequently presents at industry conferences and events (such as Genesys Xperience), sharing insights on CX technology trends, cloud architecture, and the future of customer engagement.
Educational Background
Sierra College - Year 1998
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Company Overview
F&M BankF&M Bank Corp. is the parent company of Farmers & Merchants Bank, a community bank serving the Shenandoah Valley region of Virginia and extending into West Virginia. Established in 1908, the bank offers a comprehensive range of personal and business banking services, including checking and savings accounts, loans (commercial, agricultural, mortgage, consumer), wealth management, and digital banking solutions. F&M Bank Corp. prides itself on its strong community ties, personalized customer service, and commitment to supporting local economic growth. It operates multiple branches and ATMs, focusing on building long-term relationships with its customers.
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