Arun B.S. is a distinguished technology leader and entrepreneur, best known as a co-founder and the former Chief Technology Officer (CTO) of Freshworks Inc. With over two decades of experience in the software industry, he has been instrumental in architecting and scaling robust, enterprise-grade SaaS products. Arun's expertise lies in product development, engineering management, cloud infrastructure, and fostering innovation within fast-growing tech companies. He played a pivotal role in Freshworks' journey from a startup to a globally recognized, publicly-traded company, overseeing the technological vision and execution that powered its suite of customer engagement and IT service management tools. He is passionate about building high-performance teams and leveraging technology to solve complex business problems.
Arun B.S.'s work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Co-founded Freshworks (formerly Freshdesk) in 2010 and served as its CTO, leading the company's technology strategy, product development, and engineering operations through its significant growth phases, including its IPO.
Successfully architected and scaled Freshworks' technology platform to support millions of users and a diverse portfolio of SaaS products, enabling the company to become a major player in the global CRM and ITSM markets.
Steered the technological aspects and engineering readiness for Freshworks' successful Initial Public Offering (IPO) on the NASDAQ in 2021, a landmark achievement for an Indian SaaS company.
Fostered a strong engineering culture focused on innovation, quality, and customer-centricity, leading to the development of multiple award-winning products and features.
Recognized as one of the key figures who contributed significantly to the rise and success of the Indian Software as a Service (SaaS) industry on the global stage.
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