Ruchika Arora is a distinguished product leader, currently serving as the Chief Product Officer at Ada, a leader in AI-powered customer service automation. With a rich background that includes pivotal roles at Meta, Netflix, and Shopify, Ruchika has a proven track record of building and scaling impactful, user-centric products. Her expertise spans product strategy, AI/ML applications, growth, and leading high-performing product teams in fast-paced tech environments. She is passionate about leveraging technology to solve complex customer problems and drive business success.
Ruchika Arora's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Leading the product vision, strategy, and execution for Ada's AI-powered customer service automation platform, driving innovation and market leadership.
Held key product leadership positions at Meta (Facebook) and Netflix, contributing to the development and growth of globally recognized products and features that impacted millions of users.
Instrumental in scaling product offerings and teams at high-growth companies like Shopify and Ada, significantly impacting user acquisition, engagement, and revenue.
A vocal proponent and thought leader on the application of Artificial Intelligence to transform customer experience and automate interactions effectively.
Cardiff University / Prifysgol Caerdydd - Year 2012
Times School of Marketing - Year 2009
Guru Gobind Singh Indraprastha University - Year 2005
D.L.D.A.V Model school
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