Arjun Santwani
Jaipur, Rajasthan,India
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Arjun Santwani is the Co-founder and Chief Technology Officer (CTO) at Observe.AI, an AI-powered platform that analyzes 100% of customer conversations to optimize agent performance and improve business outcomes for contact centers. He is a technologist and entrepreneur with a strong background in Artificial Intelligence, Machine Learning, and Natural Language Processing (NLP). Arjun leads the technological vision and development at Observe.AI, focusing on building scalable and innovative solutions to transform the contact center industry. Prior to co-founding Observe.AI in 2017, he gained experience working on AI and machine learning projects at companies like Amazon and Nuance Communications. He is passionate about leveraging AI to solve complex business problems and enhance human capabilities.
Professional Summary
Arjun Santwani's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Co-founder & CTO of Observe.AI
Successfully co-founded Observe.AI, a leading conversation intelligence platform for contact centers, and has been instrumental in scaling its technology and engineering teams. The company has raised significant funding and serves numerous enterprise clients.
Forbes 30 Under 30 Asia - Enterprise Technology (2019)
Recognized by Forbes in their 30 Under 30 Asia list in the Enterprise Technology category for his significant contributions and innovations with Observe.AI.
Innovation in AI for Contact Centers
Spearheaded the development of advanced AI models for speech analytics, sentiment analysis, and automated quality assurance, helping contact centers improve operational efficiency and customer satisfaction.
Led Product and Technology Scaling
Played a key role in evolving Observe.AI's platform from an early-stage product to a robust, enterprise-grade solution capable of handling massive volumes of conversational data.
Educational Background
Bachelor's degree, Business/Commerce, General
S S Jain Subodh P G College, Jaipur - Year 1993
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Company Overview
AU SMALL FINANCE BANKAU Small Finance Bank is an Indian scheduled commercial bank that was founded as AU Financiers (India) Ltd, a vehicle finance company, in 1996 and converted to a small finance bank on April 19, 2017. Headquartered in Jaipur, Rajasthan, it primarily serves the financial needs of retail customers, micro, small, and medium enterprises (MSMEs), and the unbanked and underbanked populations in rural and semi-urban areas. The bank offers a comprehensive range of banking products and services, including savings and current accounts, term deposits, debit cards, loans (vehicle, home, personal, business), digital banking solutions, insurance, and investment products. AU Small Finance Bank is focused on financial inclusion and leveraging technology to provide accessible and convenient banking experiences.
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