Alanna Lacey
Greater Phoenix Area,United States
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Alanna Lacey is a passionate and results-driven Senior UX Designer with 10 years of experience in crafting intuitive and engaging digital experiences. She specializes in user-centered design methodologies, from initial research and persona development through to wireframing, prototyping, and usability testing. Alanna has a strong background in designing for both web and mobile platforms across various industries, including e-commerce, SaaS, and healthcare. She excels at collaborating with cross-functional teams, including product managers, engineers, and stakeholders, to translate complex user needs and business requirements into elegant and effective design solutions. Alanna is committed to advocating for the user and continuously seeks to innovate and improve the user journey.
Professional Summary
Alanna Lacey's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Redesign Lead for 'ConnectApp' Mobile Application
Led the end-to-end redesign of the 'ConnectApp' flagship mobile application, resulting in a 40% increase in user engagement and a 25% improvement in task completion rates within 6 months post-launch.
Innovator's Award for Accessibility Initiative
Received the company's 'Innovator of the Year' award for successfully championing and implementing a company-wide accessibility initiative, ensuring WCAG 2.1 AA compliance across all new digital products.
Published UX Research on E-commerce Checkout Optimization
Conducted and published user research on optimizing e-commerce checkout flows, which was subsequently featured in a prominent industry journal and adopted as best practice by several internal teams.
Mentorship Program Development
Co-developed and launched a UX mentorship program within her organization, successfully pairing junior designers with senior mentors, leading to improved skill development and team cohesion.
Educational Background
Bachelor of Science, Finance
W. P. Carey School of Business – Arizona State University - Year 2003
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Company Overview
First Citizens BankFirst Citizens BancShares, Inc., the parent company of First Citizens Bank, is a financial holding company headquartered in Raleigh, North Carolina. It is one of the largest family-controlled banks in the United States. The bank provides a comprehensive range of retail and commercial banking services, including checking and savings accounts, loans, mortgages, wealth management, and business services. Following its acquisition of Silicon Valley Bank in 2023, First Citizens significantly expanded its asset base, customer reach, and presence in key innovation hubs, further strengthening its position in the U.S. banking sector. They focus on building long-term relationships with their customers and communities.
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