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Alanna Lacey

Vice President, Reserve Management, First Citizens Bank
Greater Phoenix Area,United States
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Alanna Lacey's Overview

Total Experience18 years
CompanyFirst Citizens Bank
CountryUnited States

Alanna Lacey is a passionate and results-driven Senior UX Designer with 10 years of experience in crafting intuitive and engaging digital experiences. She specializes in user-centered design methodologies, from initial research and persona development through to wireframing, prototyping, and usability testing. Alanna has a strong background in designing for both web and mobile platforms across various industries, including e-commerce, SaaS, and healthcare. She excels at collaborating with cross-functional teams, including product managers, engineers, and stakeholders, to translate complex user needs and business requirements into elegant and effective design solutions. Alanna is committed to advocating for the user and continuously seeks to innovate and improve the user journey.

Professional Summary

Alanna Lacey's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

First Citizens Bank - Vice President, Reserve Management (2020 to Present)
Mutual of Omaha Bank - Vice President, Private Banking National Portfolio Manager (2018 to 2020)
Comerica Bank - Private Banking Officer (2009 to 2011)

Notable Achievements

Redesign Lead for 'ConnectApp' Mobile Application

Led the end-to-end redesign of the 'ConnectApp' flagship mobile application, resulting in a 40% increase in user engagement and a 25% improvement in task completion rates within 6 months post-launch.

Innovator's Award for Accessibility Initiative

Received the company's 'Innovator of the Year' award for successfully championing and implementing a company-wide accessibility initiative, ensuring WCAG 2.1 AA compliance across all new digital products.

Published UX Research on E-commerce Checkout Optimization

Conducted and published user research on optimizing e-commerce checkout flows, which was subsequently featured in a prominent industry journal and adopted as best practice by several internal teams.

Mentorship Program Development

Co-developed and launched a UX mentorship program within her organization, successfully pairing junior designers with senior mentors, leading to improved skill development and team cohesion.

Educational Background

Bachelor of Science, Finance

W. P. Carey School of Business – Arizona State University - Year 2003

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

First Citizens Bank
Total employees22000
HeadquartersRaleigh, North Carolina
Founded1898

First Citizens BancShares, Inc., the parent company of First Citizens Bank, is a financial holding company headquartered in Raleigh, North Carolina. It is one of the largest family-controlled banks in the United States. The bank provides a comprehensive range of retail and commercial banking services, including checking and savings accounts, loans, mortgages, wealth management, and business services. Following its acquisition of Silicon Valley Bank in 2023, First Citizens significantly expanded its asset base, customer reach, and presence in key innovation hubs, further strengthening its position in the U.S. banking sector. They focus on building long-term relationships with their customers and communities.

First Citizens Bank Stock Information
First Citizens Bank, Inc. is listed on the NASDAQ under the ticker symbol FCNCA. The company went public on August 7, 1986

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