Products
By Team
Sales
Multithread effectively and personalize outreach to convert deals faster
Social Media Marketing
Elevate social presence and drive business growth from social media
RevOps
Identify and prioritize high-intent leads, and improve sales effectiveness
Events & Field Marketing
Find and connect with ICP attendees, and improve event outcomes
Resources
.png)
.png)
zendesk
Overview
Zendesk is a prominent SaaS company specializing in customer relationship management (CRM) and customer support solutions. It provides a comprehensive platform encompassing ticketing, help desk, live chat, knowledge base, and reporting functionalities, empowering businesses to enhance customer engagement and streamline support operations. Zendesk's robust and scalable platform caters to diverse industries and company sizes, solidifying its position as a key player in the competitive CRM and customer experience software market, particularly against competitors like Salesforce Service Cloud and Freshworks.
zendesk's headcount breakdown by department
| Department | HeadCount |
|---|---|
Administrative | 31 |
Consulting | 226 |
Service | 290 |
Design | 41 |
Education | 14 |
Zendesk's department distribution clearly highlights a technology-centric company with a strong focus on sales and customer engagement. The significant proportion of employees in technical roles (approximately 21%), underscores the importance Zendesk places on continuous product innovation, platform stability, and the development of new features. The substantial sales team (approximately 12.5%) demonstrates a direct focus on revenue generation and market share acquisition. The consulting department further supports enterprise clients through more complex service implementations. A healthy product management and research division indicates a commitment to market research and future product development, ensuring they maintain a competitive edge. The customer service team, while not the largest, is appropriately sized to support a largely self-service oriented customer support model typical of SaaS companies. The substantial "Other" department likely includes specialized engineering roles, QA, and IT functions vital for maintaining a cloud-based platform. This distribution reveals a strategic balance between technology development, aggressive sales efforts, and customer support, all aligning with the demands of the rapidly evolving customer experience SaaS market.
zendesk's employees by locations
Employee Count by Country
Total: 4,971 employees
Zendesk exhibits a truly global presence, with a strategically distributed workforce reflecting its international customer base and operational needs. The United States represents the largest concentration of employees, serving as the company's headquarters and a hub for core functions such as leadership, product development, and sales. Europe is another key region, with significant employee presence in Ireland, the United Kingdom, Germany, Poland and France, enabling them to cater to the European market while complying with local regulations such as GDPR. Zendesk has also invested heavily in the Asia-Pacific region, establishing key locations in Australia, the Philippines, Singapore, and India, which support sales, engineering, and customer support operations for the growing APAC market. The developing Latin American market is also strategically addressed with a robust workforce in Mexico and Brazil. This strategically dispersed workforce enables Zendesk to provide regionalized sales, localized customer support, and timezone coverage, which is essential for global businesses offering cloud-based solutions. Minimal representation in Africa and the Middle East suggests a market development strategy prioritizing partnerships and remote support for these regions, emphasizing strategic resource allocation for high-growth areas.
Want to stay ahead of zendesk's org changes?
Get alerts when hiring spikes or teams shift focus
Track changes vs. competitors
Spot warm GTM signals early