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Uniphore is a global leader in Conversational AI, providing a comprehensive suite of software solutions designed to transform customer experiences and business processes. Operating within the rapidly evolving customer experience (CX) technology sector, Uniphore leverages AI, automation, and analytics to empower enterprises to streamline contact center operations, enhance agent performance, and derive actionable insights from customer interactions. By integrating speech analytics, natural language processing (NLP), and robotic process automation (RPA) into a unified platform, Uniphore enables businesses to deliver superior customer service, drive sales, and improve operational efficiency, positioning itself as a pivotal enabler of digital transformation within the modern enterprise.
Department | HeadCount |
---|---|
Administrative | 8 |
Consulting | 14 |
Service | 24 |
Design | 4 |
Education | 3 |
Uniphore's departmental structure strongly reflects its identity as a technology-driven company focused on innovation in Conversational AI. The 'Technical' department, with a significant 246 employees, signifies a core emphasis on research, development, and engineering efforts crucial to maintaining a competitive edge in the AI landscape. The presence of a sizable 'Product' team of 43 employees underscores the company's commitment to continuous improvement and the expansion of its platform capabilities. The 'Other Department' headcount is also significant at 142, suggesting specialized R&D or emerging technology teams focused on future growth areas. While 'Sales' (45 employees) and 'Marketing' (22 employees) are present, their relative size compared to the 'Technical' and 'Product' departments indicates that Uniphore's primary focus is on building and refining a technically advanced and differentiated product. The presence of 24 employees in 'Customer Service', along with smaller teams in Consulting, HR, and Finance, suggests a need for effective customer support and key corporate governance. Overall, this allocation of resources aligns with Uniphore's business model as a platform provider, where technological superiority and ongoing product development are paramount for attracting and retaining enterprise clients.
Total: 694 employees
Uniphore operates with a globally distributed workforce, strategically concentrated in key regions to leverage talent pools and address market demands. India, with 356 employees, serves as a substantial hub for technology development, engineering, and potentially business process outsourcing (BPO). The United States, with 220 employees, represents a crucial presence in the North American market, providing proximity to key clients and partners, as well as serving as a hub for enterprise sales and possibly some product development or engineering activity. The strategic presence in Israel, with 37 employees, suggests access to specialized AI and software engineering talent within a thriving tech ecosystem. The United Kingdom (35 employees) likely provides a strategic foothold within the European market, facilitating sales, marketing, and customer support activities. The remaining countries, with smaller employee counts, likely support localized sales, customer support, or limited operational functions. This global distribution model allows Uniphore to tap into diverse talent pools, cater to regional market nuances, and maintain a presence in critical economic centers, fostering innovation and market penetration. The concentration of resources in India and the US provides a balance of cost-effectiveness and proximity to customers and key markets, while smaller presences in other countries support localized sales and support functions.
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