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Thumbtack operates a leading online marketplace that connects consumers with a diverse network of skilled local service professionals. Positioned as a key player within the gig economy and home services sector, Thumbtack's core business revolves around facilitating efficient and reliable connections for projects ranging from home repair and maintenance to personal services and event planning. The platform differentiates itself by offering a curated experience, pre-screening professionals and enabling consumers to find, compare, and book services with ease, solidifying its market position against competitors such as Angi and TaskRabbit.
Department | HeadCount |
---|---|
Administrative | 13 |
Consulting | 6 |
Service | 97 |
Design | 40 |
Education | 27 |
Finance | 25 |
Management | 33 |
Hr | 38 |
Legal | 11 |
Marketing | 56 |
Medical | 5 |
Operations | 39 |
Department | 214 |
Product | 49 |
Management | 8 |
Estate | 0 |
Research | 63 |
Sales | 82 |
Technical | 190 |
Trades | 15 |
Thumbtack's department distribution showcases a business deeply rooted in technology and customer-centricity. The significant investment in Technical (190 employees), Product (49 employees), and Research (63 employees) departments underscores its commitment to maintaining a cutting-edge platform and constantly innovating its service offerings. This tech-heavy emphasis aligns directly with its online marketplace model, where user experience, platform scalability, and data-driven improvements are critical. The considerable Customer Service team (97 employees) highlights a dedication to user satisfaction and issue resolution, crucial for maintaining trust and loyalty within the marketplace. A robust Sales (82 employees) and Marketing (56 employees) presence points towards ongoing efforts to expand both the supply (service professionals) and demand (consumers) sides of the platform. The substantial 'Other Department' category (214 employees) likely encompasses essential operational roles that don't neatly fit into traditional departments, such as Trust & Safety teams to ensure marketplace integrity, or teams dedicated to onboarding and supporting service professionals. While Operations (39 employees), HR (38 employees) and Finance (25 employees) are present to support the business, the larger investment in technology, product development, and customer acquisition demonstrates Thumbtack's primary focus on platform growth, user experience, and marketplace integrity within the competitive online services landscape.
Total: 1,009 employees
Thumbtack's global workforce distribution indicates a strong focus on the North American market, particularly the United States (768 employees), supported by a smaller presence in Canada (38 employees). This concentration aligns with the company's primary market focus and reflects the maturity of its operations within North America. The significant employee base in the Philippines (195 employees) suggests a strategic use of outsourcing or nearshoring, most likely for customer support, back-office operations, or potentially even software development, enabling cost-effective scaling of key functions. The scattered presence across other countries like Thailand, Qatar, Singapore, Australia, United Kingdom, Iran, Ireland, and the United Arab Emirates (each with only one employee) likely represents a limited international presence for specific roles such as business development, partnership management, or specialized technical support aimed at exploring or supporting nascent international efforts. The two employees with unspecified locations warrant further investigation to understand their roles and geographic alignment. Overall, Thumbtack's geographic strategy indicates a predominantly domestic focus with a significant nearshore presence to optimize costs, combined with exploratory or support functions in a few other select regions, positioning the company for potential future international expansion while maintaining a strong grip on its core North American market.
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