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sterling
Overview
Sterling, also known as SterlingBackcheck, is a leading global provider of background and identity verification services, operating within the human capital management (HCM) technology sector. The company specializes in offering comprehensive screening solutions, including criminal record checks, employment and education verification, and drug testing, primarily to enterprise clients across highly regulated industries such as healthcare, financial services, and technology. Sterling differentiates itself through its technology-driven platform, global data network, and focus on compliance, positioning it as a trusted partner for organizations seeking to mitigate risk and ensure a secure hiring process.
sterling's headcount breakdown by department
| Department | HeadCount |
|---|---|
Administrative | 139 |
Consulting | 17 |
Service | 284 |
Design | 2 |
Education | 14 |
Sterling's departmental structure reveals a clear emphasis on operational efficiency and client service, crucial for a business that handles high-volume, sensitive data. The substantial customer service (284), operations (108) and 'other' (309) departments, collectively representing a significant portion of the workforce, highlight the importance of seamless execution and responsive client support. The relatively large technical team (384) and research unit (105) underscore a commitment to innovation, data analytics, and platform development, vital for maintaining a competitive edge in the rapidly evolving verification landscape. The smaller sales (47) and marketing (11) departments suggest a reliance on established relationships, inbound marketing, and strategic partnerships, potentially indicative of a strong reputation and brand recognition within its target market. While consulting (17) and product (11) have modest employee counts it would stand to reason that their expertise is leveraged across the other departments. This balanced, yet operations-centric approach reflects the demanding nature of the background screening industry, where accuracy, speed, and compliance are paramount.
sterling's employees by locations
Employee Count by Country
Total: 1,594 employees
Sterling employs a geographically diverse workforce strategically aligned with its global service offerings and cost optimization goals. A significant concentration of employees in India (833) and the Philippines (302) indicates a strong reliance on offshore operations for processing, data analysis, and customer support, enabling cost-effective scalability and 24/7 service capabilities. The presence of a substantial workforce in the United States (238) underscores its importance as a key market and hub for client management, sales, and leadership functions. Smaller, yet strategically important teams across Europe (primarily the UK (47) and Poland (28) indicate a commitment to supporting regional clients and adhering to local regulatory requirements, particularly regarding data privacy. A network of smaller offices in regions across Australia, Latin America, the Middle East and Africa help facilitate regional compliance. This geographic distribution reflects a well-defined strategy of balancing cost efficiency with localized expertise, enabling Sterling to deliver consistent, compliant background screening solutions on a global scale.
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