S

smartsheet

Overview

Total employees4194
Departments20
Locations22

Smartsheet, Inc. (NYSE: SMAR) is a prominent SaaS provider specializing in work management and automation solutions. Headquartered in Bellevue, Washington, Smartsheet delivers a cloud-based platform that empowers teams to collaboratively plan, track, automate, and report on diverse work processes. As a leader in the Collaborative Work Management (CWM) space, Smartsheet's platform combines a familiar spreadsheet interface with robust project management, workflow automation, and reporting capabilities, positioning itself as a vital tool for enhancing productivity and efficiency across organizations of varying sizes, competing with platforms such as Asana, Monday.com, and Microsoft Project.

smartsheet's headcount breakdown by department

DepartmentHeadCount
Administrative
21
Consulting
108
Service
216
Design
24
Education
12

Smartsheet's departmental structure reflects a clear emphasis on driving revenue through a technologically advanced platform. The significant investment in Sales (approximately 16.6% of employees) signifies a strong focus on customer acquisition, while the substantial Technical team (approximately 15.1%) highlights the commitment to continuous product innovation and platform development. The presence of Consulting (2.6%) and Customer Service (5.1%) departments points to a strategic approach focused on enterprise-level customer success and retention, which is crucial for a SaaS business model relying on recurring subscriptions. The moderately sized Product (2.3%) and Research (0.9%) teams indicate a balanced approach to enhancing the platform based on user feedback and market trends. The Marketing and Operations teams (2.5% and 1.8% respectively) support the company's growth and ensure efficient back-office operations. The leaner supporting functions, such as Finance, HR, and Legal, suggest a streamlined organizational structure common in tech-centric companies. The notable 'Other' category (12.1%) implies a diverse range of roles, likely encompassing data analytics, internal tools development, and specialized regional support, all contributing to the overall efficacy and scalability of the platform. Overall, the department distribution showcases a company driven by both sales and technological advancement, complemented by strong customer support and strategic platform enhancement.

smartsheet's employees by locations

Employee Count by Country

Total: 2,804 employees

2122
United States
75.7%
262
United Kingdom
9.3%
255
Costa Rica
9.1%
115
Australia
4.1%
10
Germany
0.4%
9
Philippines
0.3%
8
Japan
0.3%
4
India
0.1%
3
Bulgaria
0.1%
3
Nigeria
0.1%

Smartsheet's global presence is centered in the United States, where approximately 50.6% of its workforce is located, reflecting its origins and the concentration of key business functions. The strong presence in the United Kingdom (approximately 6.2%) and broader Northern Europe (approximately 6.3%) demonstrates a commitment to the European market, facilitating localized sales, customer service, and regulatory compliance. The strategic nearshore location in Costa Rica (approximately 6.1%) offers cost-effective solutions for customer support and back-office operations, while aligning with US time zones. The presence in Australia (approximately 2.7%) and other APAC regions like Japan, Indonesia, and Singapore indicates an expansion strategy into key Asian-Pacific markets. The geographically dispersed yet smaller teams in countries like Germany, Sweden, and Nigeria suggests a targeted approach to acquiring specialized local talent rather than broad-scale expansion in those regions. This geographic distribution indicates a strategic approach of centralizing core functions in the U.S., leveraging regional hubs for localized support and market coverage, and gradually expanding into key international markets to support long-term growth and market penetration.

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smartsheet Headcount by Region & Department | Highperform AI