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servicetitan
Overview
ServiceTitan is a leading cloud-based software platform revolutionizing the home service industry. Specializing in providing end-to-end solutions for residential and commercial service providers such as plumbing, HVAC, electrical, and landscaping businesses, ServiceTitan offers a comprehensive suite of tools encompassing CRM, scheduling, dispatch, invoicing, marketing automation, reporting, and mobile field operations. By streamlining operations and enhancing customer experience, ServiceTitan empowers businesses to improve efficiency, increase revenue, and scale sustainably. With a dominant position in the North American market and expanding global presence, the company is a pivotal enabler of digital transformation for the trades.
servicetitan's headcount breakdown by department
| Department | HeadCount |
|---|---|
Administrative | 17 |
Consulting | 18 |
Service | 200 |
Design | 21 |
Education | 7 |
ServiceTitan's department distribution reveals a well-structured organization geared for growth in the SaaS space, particularly within the home services vertical. The substantial investment in the Technical department (407 employees) underscores the company's commitment to maintaining a robust and scalable platform, crucial for a cloud-based service. A significant emphasis on Sales (271 employees) and Customer Service (200 employees) highlights a go-to-market strategy focused on aggressive customer acquisition and retention, reflecting the importance of building strong relationships in the relationship-driven home services industry. The Product and Research departments (146 and 58 employees respectively) point to a continuous innovation pipeline, essential for staying competitive and expanding the platform's capabilities. Support functions such as Marketing (72 employees), Finance (78 employees), HR (65 employees), and Project Management (65 employees) ensure operational efficiency and scalability. The 'Other' department (334 employees) likely includes crucial roles like implementation specialists, trainers, and support staff, facilitating seamless onboarding and maximizing customer success, vital for platform adoption in a traditionally tech-hesitant industry. This balanced approach, with a strong tech foundation supported by sales, customer success, and ongoing product development, is strategically aligned to capture and retain market share in the fragmented home services sector.
servicetitan's employees by locations
Employee Count by Country
Total: 1,828 employees
ServiceTitan's global workforce distribution showcases a strategy of balancing domestic dominance with strategic international expansion and cost-effective talent acquisition. The United States, with 1578 employees, is clearly the primary hub, reflecting the company's significant market share and focus on the North American home services sector. A substantial presence in Canada (105 employees) further reinforces this regional focus. Armenia, with 105 employees, acts as a strategic offshore hub, likely housing a significant portion of the company's development and engineering resources, indicative of a strategy to leverage international talent pools for cost efficiency and specialized skills. The presence of smaller teams scattered across Europe (United Kingdom, France, Estonia, Poland, Germany), Latin America (Colombia, Brazil, Argentina, Costa Rica) and other regions (Russia, United Arab Emirates, South Africa, Ghana, Philippines, North Macedonia) suggests a measured approach to global market penetration and localized support. This multi-faceted approach – a core domestic presence coupled with strategic international hubs and smaller regional teams – allows ServiceTitan to maintain a strong market position in North America while simultaneously building a foundation for future global expansion and accessing diverse talent pools.
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