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justworks
Overview
Justworks is a rapidly growing, cloud-based Professional Employer Organization (PEO) and HR technology company providing comprehensive HR solutions to small and medium-sized businesses (SMBs) across the United States. As a leading player in the competitive HR-tech landscape, Justworks offers an all-in-one platform encompassing payroll, benefits administration, HR compliance, and workforce management, effectively enabling businesses to streamline operations and focus on core growth initiatives. The company distinguishes itself through a user-friendly interface, transparent pricing, and a strong emphasis on customer support, positioning it as a viable alternative to traditional PEOs and HR software providers like ADP, Gusto, and Zenefits. Justworks competes by delivering a modern, integrated HR experience specifically tailored to the needs of the dynamic SMB sector.
justworks's headcount breakdown by department
| Department | HeadCount |
|---|---|
Administrative | 16 |
Consulting | 11 |
Service | 184 |
Design | 7 |
Education | 6 |
Finance | 107 |
Management | 14 |
Hr | 72 |
Legal | 20 |
Marketing | 35 |
Medical | 1 |
Operations | 38 |
Department | 155 |
Product | 65 |
Management | 14 |
Estate | 0 |
Research | 32 |
Sales | 235 |
Technical | 215 |
Trades | 0 |
The departmental structure of Justworks reveals a carefully calibrated balance between technology, customer acquisition, and client support, which is crucial for success as a SaaS-based PEO. A substantial Sales department (235 employees, 16.6%) and Customer Service team (184 employees, 13%) confirm a business model heavily reliant on actively acquiring new clients and delivering white-glove support to retain them. The relatively large Technical team (215 employees, 15%) underscores Justworks' commitment to ongoing platform development, feature enhancements, and security – vital for maintaining a competitive edge in the dynamic HR tech space. A robust Finance (107 employees) and HR (72 employees) structure highlights the considerable internal complexity associated with managing payroll, benefits, and compliance for their own employees and thousands of clients, a key differentiator for PEOs. The presence of dedicated Product (65 employees) and Research (32 employees) teams signals a strategic focus on innovation and adaptation to evolving regulatory requirements. The sizeable 'Other' category (155 employees) likely encompasses critical functions such as implementation, account management, and consulting, further emphasizing Justworks' client-centric approach to onboarding and ongoing service delivery. This workforce composition indicates a technology-enabled, sales-driven organization that prioritizes both technological advancement and exceptional client support in order to effectively scale its HR-tech platform.
justworks's employees by locations
Employee Count by Country
Total: 1,227 employees
Justworks exhibits a largely domestic-centric workforce distribution, with the vast majority of its employee base (1,189, approximately 84%) residing in the United States. This concentration reflects the company's core focus on the U.S. PEO market, where it has established a strong presence and expertise in navigating U.S. labor laws and benefits regulations. A smaller presence in North America outside the U.S., with 15 employees in Mexico and 7 in Canada, suggests a measured approach to expanding into bordering markets, likely driven by similar regulatory environments. The emerging presence in Latin America (20 employees across Mexico, Argentina, Brazil, and Colombia) could signify an effort to serve Spanish and Portuguese speaking businesses, or to leverage a growing talent pool for operational or technical roles. A limited scattering of employees across Europe and the Middle East (Germany, Netherlands, UK, Spain, Qatar, Lebanon) indicates more of an exploratory presence or the utilization of remote talent rather than a deliberate strategy for international expansion. This predominantly domestic focus allows Justworks to concentrate its resources and expertise on its core U.S. market, while strategically evaluating opportunities for expansion in adjacent markets where the complexities of compliance are more easily manageable or where access to specialized talent is readily available.
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