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bigcommerce

Overview

Total employees953
Departments20
Locations26

BigCommerce is a leading open SaaS ecommerce platform that provides a comprehensive suite of solutions for merchants of all sizes, ranging from startups to established enterprises. Operating within the rapidly evolving ecommerce platform market, BigCommerce distinguishes itself by offering a robust and scalable platform with advanced customization options and enterprise-grade features, positioning it as a strong competitor against players like Shopify and Salesforce Commerce Cloud. The company's focus on providing a flexible and API-driven platform allows businesses to create highly tailored online storefronts, manage complex catalogs, and integrate with a wide range of third-party applications, empowering merchants to innovate and scale their online businesses effectively. BigCommerce targets businesses seeking more sophisticated ecommerce capabilities and control compared to simpler, more standardized solutions.

bigcommerce's headcount breakdown by department

DepartmentHeadCount
Administrative
9
Consulting
6
Service
90
Design
11
Education
17
Finance
34
Management
16
Hr
29
Legal
8
Marketing
48
Medical
0
Operations
25
Department
175
Product
38
Management
26
Estate
0
Research
30
Sales
108
Technical
237
Trades
0

BigCommerce's department distribution reflects a strategic emphasis on technology, sales, and customer success, essential components for a thriving SaaS ecommerce platform provider. The largest department, 'Technical' (237 employees), underscores the company's commitment to platform development, maintenance, and innovation, ensuring a reliable, feature-rich, and secure platform for its merchants. A substantial 'Sales' department (108 employees) indicates a strong focus on acquiring new customers and expanding market share in the competitive ecommerce landscape. The significant 'Customer Service' team (90 employees) highlights the importance of providing exceptional support and fostering customer loyalty, crucial for long-term SaaS success. The 'Other Department' category (175 employees) likely encompasses specialized teams or functions that support specific product verticals, partnerships, or strategic initiatives. 'Marketing' (48 employees) and 'Product' (38 employees) are appropriately sized to drive brand awareness and product innovation. The remaining departments, including 'Administrative,' 'Consulting,' 'Design,' 'Education,' 'Finance,' 'HR,' 'Legal,' 'Operations,' 'Project Management,' and 'Research,' are structured to provide efficient support for the core technology, sales, and customer service functions. This workforce allocation demonstrates a clear focus on developing and delivering a best-in-class ecommerce platform while ensuring customer satisfaction and driving revenue growth.

bigcommerce's employees by locations

Employee Count by Country

Total: 906 employees

566
United States
62.5%
88
Mexico
9.7%
68
Australia
7.5%
65
United Kingdom
7.2%
39
Ukraine
4.3%
23
Poland
2.5%
13
Ireland
1.4%
10
Spain
1.1%
8
India
0.9%
7
Italy
0.8%

BigCommerce's global workforce distribution reveals a strategic balance between a strong presence in the United States and a growing international footprint. The United States (566 employees) serves as the company's primary hub, housing its headquarters, leadership, and core operational teams. Significant operations in Australia (68 employees) and the United Kingdom (65 employees) reflect a focus on expanding into key English-speaking markets and strengthening its presence in the EMEA region. The sizable workforce in Mexico (88 employees) and Ukraine (39 employees) suggests a deliberate strategy to leverage cost-effective talent pools for functions such as customer support, software development, and other operational roles. The distribution of employees across various other countries, including Ireland, Spain, Poland, Italy, and several others, indicates a commitment to supporting localized sales and service efforts, as well as tapping into specialized skills and expertise in diverse regions. This global distribution allows BigCommerce to effectively serve its international customer base, provide localized support, and maintain a competitive advantage by accessing talent and resources worldwide. While the United States remains the dominant location, the growing presence in other countries underscores BigCommerce's ambition to become a truly global ecommerce platform provider.

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bigcommerce Headcount by Region & Department | Highperform AI