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asurion
Overview
Asurion is a leading global provider of technology protection services, encompassing device insurance, extended warranties, premium technical support, and security solutions. Specializing in mobile devices, home appliances, and other consumer electronics, the company operates within the insurance, technology, and service sectors. Asurion partners with major mobile carriers, retailers, and manufacturers to offer comprehensive protection plans and support services, solidifying its position as a dominant player in the connected world by safeguarding devices and enabling seamless customer experiences.
asurion's headcount breakdown by department
| Department | HeadCount |
|---|---|
Administrative | 137 |
Consulting | 164 |
Service | 1630 |
Design | 41 |
Education | 134 |
Finance | 317 |
Management | 81 |
Hr | 261 |
Legal | 133 |
Marketing | 122 |
Medical | 13 |
Operations | 689 |
Department | 1294 |
Product | 170 |
Management | 121 |
Estate | 7 |
Research | 288 |
Sales | 602 |
Technical | 1469 |
Trades | 105 |
Asurion's departmental structure highlights a strong emphasis on customer service and technical expertise, which are core to its device protection and support business model. The significant number of employees in Customer Service (1,630) and Technical roles (1,469) demonstrates the company's dedication to providing immediate assistance and troubleshooting for its customers. The substantial 'Other Department' category (1,294) likely encompasses specialized support functions, data analytics, and partner management critical for smooth operations. A large Operations department (689) underscores the logistical complexity of device repairs, replacements, and claims processing. While Sales (602) plays a crucial role in acquiring new business and managing partnerships, the investment in Research (288), Finance (317) and HR (261) suggests a commitment to innovation, financial stability, and employee well-being. The Product (170) and Design (41) teams, while smaller compared to operational and support departments, indicate a continued focus on improving existing services and potentially developing new offerings. Overall, Asurion's department distribution reflects a well-balanced approach, prioritizing exceptional customer support and operational efficiency while also investing in innovation and strategic growth.
asurion's employees by locations
Employee Count by Country
Total: 7,771 employees
Asurion's global workforce distribution reflects a strategic mix of domestic presence, nearshore operations, and international expansion. The United States (5,491 employees) serves as the company's primary hub, likely housing corporate functions, executive leadership, and key technical expertise. The Philippines (1,313 employees) represents a significant nearshore location for customer service and technical support, leveraging a skilled workforce and cost-effective operations. The presence of a substantial workforce in Colombia (339 employees) further expands its nearshore capabilities, providing additional support for the Americas region. The Japanese (132 employees) and Canadian (125 employees) markets illustrate Asurion's strategy to provide regional support and services within those key markets. The presence in countries like the United Kingdom (60 employees), Australia (44 employees), and South Korea (46 employees) further solidifies a global presence for local sales, support or operations. The numerous countries with smaller employee counts indicate a strategy of localized support and market entry in strategically important regions. This blended approach enables Asurion to optimize operational costs while maintaining a global reach and localized support for its diverse customer base, positioning itself effectively in a competitive global marketplace.
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