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aisera

Overview

Total employees344
Departments0
Locations0

Aisera is a leading AI-driven Service Experience (SX) Platform provider that leverages artificial intelligence, natural language processing (NLP), and machine learning (ML) to automate and enhance customer and employee interactions. Operating within the competitive enterprise software and SaaS landscape, Aisera specializes in optimizing IT service management (ITSM), customer support, and employee self-service by automating routine tasks, delivering intelligent insights, and facilitating proactive issue resolution. Their innovative platform positions them as a disruptor in the AI-powered service management market, competing with traditional ITSM and CRM giants by offering a more agile and AI-centric solution focused on improving user experience and operational efficiency.

aisera's headcount breakdown by department

DepartmentHeadCount

Aisera's workforce structure, with a headcount of 344 employees, suggests a heavily tech-driven organization prioritizing innovation and product development. The core of their operations likely resides in engineering, with substantial teams of software engineers, data scientists, and AI/ML specialists dedicated to enhancing and maintaining their SX platform. Given their reliance on AI, a significant investment in research and development is also expected. A sizable product management team ensures continuous platform evolution aligned with market demands and user feedback. Essential functions include sales and marketing, driving market adoption and expanding their customer base. Customer success and support are crucial to maintaining client satisfaction and fostering long-term relationships. Furthermore, a robust DevOps and IT operations team ensures the scalability and reliability of their cloud-based platform. This structure indicates a strategic focus on technology leadership and customer-centric service delivery, reflecting their mission to revolutionize service experiences through AI.

aisera's employees by locations

No employee data available

Based on the available data, particularly the "in.linkedin.com" link, Aisera maintains a significant operational presence in India, likely housing a substantial portion of their engineering and development talent. This strategic decision allows them to leverage the readily available pool of skilled tech professionals in India, optimizing operational costs. While a strong presence in India is evident, it's highly probable that Aisera also operates in North America, serving as a key market for their SX platform. Sales, marketing, and potentially customer success teams would likely be located in North America to cater to their enterprise clientele. Depending on their global expansion strategy, they might also have a presence in Europe. Overall, Aisera likely operates a regionally focused model with a strong presence in India for technology development and North America for sales and customer engagement, demonstrating a strategic approach to accessing talent and penetrating key markets.

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aisera Headcount by Region & Department | Highperform AI