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Zoona was an African mobile technology company and payments provider, with a strong focus on financial inclusion. It offered services like money transfers, bill payments, and agent-based financial transactions, primarily empowering unbanked and underbanked populations in Zambia and Malawi. Zoona enabled local entrepreneurs to become agents, thereby extending essential financial services to their communities. In 2020, Zoona's core consumer-facing operations in Zambia and Malawi were acquired by Mukuru, a leading fintech company in Africa. Zoona's technology team and platform subsequently pivoted to form a B2B fintech SaaS company called Tilt, which later rebranded and evolved into Stitch.
Served as the strategic, administrative, and technology development hub. It coordinated operations across its African markets (primarily Zambia and Malawi), managed key partnerships, and drove innovation for its mobile money platform.
Housed in 'The Story Building,' suggesting a modern office space designed to foster collaboration and innovation, reflective of its tech-driven and mission-oriented nature.
Characterized by an agile, entrepreneurial, and mission-driven environment focused on social impact and financial inclusion. The culture emphasized innovation, customer-centricity, and empowering local communities and employees.
The Western Cape location provided access to a skilled talent pool and a vibrant technology ecosystem, crucial for developing and scaling its fintech solutions for the African continent. It was the nerve center for Zoona's efforts to make financial services accessible.
While incorporated and strategically headquartered in South Africa, Zoona's primary operational footprint and market impact were concentrated in Southern Africa, with significant operations and a large customer base in Zambia and Malawi. Its services, including domestic and international money transfers, bill payments, and agent-based financial services, were specifically tailored to the needs of these markets. The company's technology platform was developed to effectively serve these African regions, focusing on accessibility and reliability for underserved populations.
The Story Building, 166B Main Road
Paarl
Western Cape
South Africa
Address: Key operational office in Lusaka (specific historical addresses varied)
To act as the primary center for all Zoona activities in Zambia, supporting its vast network of agents and customers, and tailoring services to meet local Zambian needs and regulatory requirements.
Address: Key operational office in Lilongwe (specific historical addresses varied)
To manage and expand Zoona's presence and service offerings in Malawi, adapting financial products to the Malawian context and supporting the growth of the local agent ecosystem to enhance financial accessibility.
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As of April 2025, Zoona' leadership includes:
Zoona has been backed by several prominent investors over the years, including:
Given Zoona's operational transition, the acquisition of its core businesses in Zambia and Malawi by Mukuru (in 2020), and the evolution of its technology platform into Tilt (now Stitch), there has been no specific executive news (hires/exits) directly attributable to 'Zoona' as the originally branded mobile money operator in the last 12 months. Key leadership changes largely occurred around the 2020 transition period or within the successor entities (Stitch, Mukuru).
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During its operational period, Zoona's email formats likely followed common corporate structures. While specific internal policies could vary, typical patterns included combinations of first name, last name, or initials with the @zoona.com domain. Please note, with the company's transformation, these email addresses are unlikely to be active.
[first].[last]@zoona.com or [first_initial][last]@zoona.com
Format
jane.doe@zoona.com
Example
5%
Success rate
Disrupt Africa • October 7, 2020
South African FinTech company Mukuru acquired the operational assets of Zambian-founded mobile money business Zoona in Zambia and Malawi. Zoona's technology team and platform pivoted to a new B2B venture named Tilt (now Stitch)....more
PR Newswire • April 18, 2017
Zoona, a leading African mobile money platform, announced it closed a US$15 million Series B funding round led by the International Finance Corporation (IFC), to scale its operations across Africa and continue product development....more
Disrupt Africa • May 19, 2016
Zambian-founded mobile money transfer service Zoona announced it had processed over US$1 billion in transaction value since its launch in 2009, highlighting its significant impact on financial inclusion in the region....more
TechCrunch • February 22, 2021
Stitch, an API fintech company enabling payments across Africa, announced its launch from stealth with $4 million in seed funding. The company evolved from the former technology team of mobile money operator Zoona, which had initially pivoted to a B2B model under the name Tilt....more
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