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Wordery is an international online bookseller founded in the United Kingdom in 2012. Known for its extensive catalogue of millions of titles, competitive pricing, and a strong emphasis on free worldwide delivery, Wordery aims to make books accessible to everyone, everywhere. The company has built a reputation for good customer service and a user-friendly shopping experience. In 2022, Wordery was acquired by Waterstones, the major UK book retailer, and now operates as a key online brand within the Waterstones group, continuing its mission to deliver a wide array of books to a global audience.
Serves as the central administrative and strategic hub for Wordery, coordinating online retail operations, marketing, and integration with Waterstones' broader business, under the umbrella of its parent company.
The HQ is co-located with Waterstones' flagship store in Piccadilly, which is Europe's largest bookstore and a landmark building in a historically rich and commercially significant area of London.
As part of Waterstones, the work culture likely fosters a passion for literature, a strong customer-centric approach, and collaboration within the retail and e-commerce sectors. It combines traditional bookselling values with dynamic online retail strategies.
The Piccadilly headquarters signifies Wordery's integration into a major bookselling group, leveraging Waterstones' extensive resources, market presence, and industry expertise while maintaining its distinct online brand identity and customer promise.
Wordery operates with a significant global reach, primarily through its e-commerce platform that offers free worldwide delivery to a large number of countries. While its core operations are based in the UK, its business model supports international sales, global shipping logistics, and customer service catering to a diverse international clientele, effectively making a vast range of English-language books accessible globally.
203-206 Piccadilly
London
Greater London
United Kingdom
Address: Integrated with Waterstones' national distribution network
Ensuring efficient processing, packaging, and dispatch of books to customers across the UK and to numerous international destinations, maintaining Wordery's commitment to reliable delivery.
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As of April 2025, Wordery' leadership includes:
Wordery has been backed by several prominent investors over the years, including:
Following Wordery's acquisition by Waterstones in mid-2022, its executive leadership and oversight have been integrated within the Waterstones management structure. Specific executive hires or exits solely for the Wordery brand in the last 12 months are not typically publicized separately, as such changes would likely occur and be announced as part of the broader Waterstones organizational adjustments. No distinct, major Wordery-specific executive movements have been publicly reported in this period.
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Wordery's email communication primarily involves customer service interactions, which typically use generic addresses like help@wordery.com. For corporate or B2B communications, email formats might align with those of its parent company, Waterstones, or follow common professional patterns. Direct employee email addresses are not widely publicized.
For customer support: help@wordery.com. Hypothetical corporate formats could be [first].[last]@wordery.com or [first_initial][last]@wordery.com, though these are unconfirmed for general use.
Format
help@wordery.com
Example
70%
Success rate
The Bookseller • May 31, 2022
Waterstones announced its acquisition of online bookseller Wordery, alongside academic and specialist bookseller Blackwell's, from Elliott Advisors. This strategic move was aimed at strengthening Waterstones' online presence and expanding its reach in the bookselling market....more
Wordery Company Information & Customer Communications • October 26, 2023
Operating as part of Waterstones, Wordery maintains its commitment to providing a vast selection of books with free worldwide delivery to many countries. The brand continues to focus on customer satisfaction and making books accessible to a global audience, leveraging its established online platform and the strengthened operational backbone provided by Waterstones....more
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