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Witness Systems, Inc. was a leading global provider of workforce optimization software and services. Their solutions helped organizations record and analyze customer interactions, improve agent performance, and optimize workforce scheduling and management. Founded in 1988 and later becoming a publicly traded company, Witness Systems was acquired by Verint Systems in May 2007. Its technology and products became integral to Verint's customer engagement and workforce optimization offerings, significantly shaping the market.
Served as the global corporate headquarters, housing executive leadership, research and development, global sales and marketing operations, finance, and administrative functions.
Likely located in a modern office park typical for technology companies, designed to support software development and corporate operations. Specific architectural details are not prominently documented post-acquisition.
As a prominent software company in the late 1990s and early 2000s, Witness Systems likely cultivated an innovative, results-driven, and customer-centric work environment. Emphasis was placed on technological advancement and market leadership in the workforce optimization space.
The Roswell headquarters was central to Witness Systems' growth, product innovation, and establishment as a market leader, ultimately leading to its strategic acquisition by Verint Systems.
Prior to its acquisition in 2007, Witness Systems had established a significant global presence, with direct offices and a network of partners across North America, Europe (notably the UK and Western Europe), and the Asia-Pacific region (including Australia and key Asian markets). This network supported worldwide sales, marketing, implementation, and customer service for its comprehensive suite of workforce optimization software.
300 Colonial Center Parkway
Roswell
Georgia
USA
Address: Historically in the Greater London area or a nearby tech corridor (e.g., Thames Valley). Specific street address not readily available.
Key center for driving business development, managing client relationships, and delivering Witness Systems' workforce optimization solutions throughout the EMEA region.
Address: Historically in a Sydney business district like North Sydney or the CBD. Specific street address not readily available.
Spearheaded market penetration and service delivery for Witness Systems' solutions in the growing APAC market, tailoring offerings to regional business requirements.
Address: Maintained several other smaller offices or partner presences in key European (e.g., Germany, France) and Asian (e.g., Singapore, Hong Kong) markets.
Facilitated regional market access, customer engagement, and localized support in various international territories.
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As of April 2025, Witness Systems' leadership includes:
Witness Systems has been backed by several prominent investors over the years, including:
Witness Systems was acquired by Verint Systems in May 2007 and no longer operates as an independent entity. Consequently, there have been no executive hires or exits attributable to 'Witness Systems' as a standalone company in the last 12 months. Significant leadership changes occurred at the time of, and subsequent to, the acquisition, with many executives transitioning to Verint or other opportunities.
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Prior to its acquisition by Verint Systems in 2007, Witness Systems likely utilized standard corporate email address formats common for technology companies of that era. These formats are no longer active for 'witness.com' in its original capacity.
Common historical formats likely included [first_initial][last]@witness.com (e.g., jsmith@witness.com) or [first].[last]@witness.com (e.g., john.smith@witness.com).
Format
jsmith@witness.com (example, non-functional and historical)
Example
0 (The witness.com domain, if active, is now under Verint's control and not used for original Witness Systems email structures; emails to historical addresses would not be delivered.)%
Success rate
The New York Times / Reuters (and other major news outlets) • May 22, 2007
Verint Systems announced a definitive agreement to acquire Witness Systems for approximately $950 million in cash. The deal aimed to combine Verint's leadership in actionable intelligence solutions with Witness Systems' expertise in workforce optimization software, creating a comprehensive offering for enterprises....more
PR Newswire / Witness Systems Press Release (Archived) • October 3, 2005
Witness Systems launched Impact 360, its flagship workforce optimization software suite. This integrated platform provided capabilities for quality monitoring, workforce management, performance management, e-learning, and customer feedback surveys, designed to help contact centers and back-office operations improve performance and efficiency....more
MarketWatch / SEC Filings • February 1, 2000
Witness Systems successfully completed its Initial Public Offering, trading on the Nasdaq National Market under the ticker symbol 'WITS'. The IPO marked a significant milestone for the company, providing capital for further growth and product development in the burgeoning workforce optimization market....more
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