WhatsApp is a globally leading freeware, cross-platform, centralized instant messaging (IM) and voice-over-IP (VoIP) service owned by Meta Platforms. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other content. WhatsApp's client application runs on mobile devices, and can be accessed from desktop computers. The service requires a cellular mobile telephone number to sign up. It is known for its end-to-end encryption, ensuring user privacy and security in communications. WhatsApp aims to connect the world privately and is continually evolving with new features for personal communication, business interactions, and community engagement.
Serves as the central hub for WhatsApp's global operations, product development, engineering, policy, and strategic leadership, integrated within the larger Meta campus and resources.
Part of Meta's sprawling campus, which includes open-office layouts, extensive employee amenities, advanced technology infrastructure, and spaces designed for collaboration and innovation.
Reflects Meta's broader culture: fast-paced, engineering-focused, and impact-driven. For WhatsApp specifically, there's a strong emphasis on user privacy, reliability, and connecting billions of users globally. Teams work on solving complex technical challenges at scale.
The headquarters is pivotal for orchestrating WhatsApp's services for over 2 billion users worldwide, driving innovation in messaging, and integrating with Meta's long-term vision for communication and the metaverse.
WhatsApp operates globally, leveraging Meta Platforms' extensive network of international offices and data centers. Key functions supported globally include engineering and product development, user operations and support, policy and legal compliance, security operations, marketing, and business development. This distributed infrastructure ensures WhatsApp can reliably serve its billions of users across diverse geographic regions, languages, and regulatory environments, maintaining its commitment to private and secure communication.
1 Hacker Way
Menlo Park
California
USA
Address: Grand Canal Square, Dublin 2, Ireland (Meta International HQ)
Key hub for managing WhatsApp's services, regulatory compliance, and user support across the EMEA region.
Address: 10 Brock Street, London, NW1 3FG, UK (Meta Office)
Focuses on product development, strategic partnerships, and business development for WhatsApp in the UK market and broader European region.
Address: Marina One West Tower, 9 Straits View, Singapore (Meta APAC HQ)
Manages WhatsApp's regional strategy, partnerships, and policy engagement across the Asia-Pacific countries.
Address: Infinity Tower, Rua Leopoldo Couto de Magalhães Júnior, 700, São Paulo, Brazil (Meta Office)
Supports WhatsApp's growth, business solutions (like WhatsApp Business API), and community engagement in Latin America.
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As of April 2025, WhatsApp' leadership includes:
WhatsApp has been backed by several prominent investors over the years, including:
In the past year, WhatsApp saw a notable departure with Asha Sharma, former VP of Product, leaving in September 2023. The overall leadership, headed by Will Cathcart, has remained stable within Meta's structure. No major new executive hires specific to WhatsApp's top leadership have been publicly announced recently.
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Official communications from WhatsApp typically originate from @whatsapp.com or @meta.com (as WhatsApp is part of Meta Platforms). Common professional email formats at Meta often include [first_initial][last]@meta.com or [first][last_initial]@meta.com. For direct support, WhatsApp primarily directs users to its in-app help center and support channels.
[first_initial][last]@whatsapp.com or [first_initial][last]@meta.com (e.g., jdoe@whatsapp.com, jdoe@meta.com)
Format
wcathcart@meta.com (Illustrative format for Head of WhatsApp)
Example
70%
Success rate
TechCrunch • April 17, 2024
WhatsApp has rolled out new chat filters—All, Unread, and Groups—designed to help users manage their conversations more efficiently. This feature aims to simplify finding important messages and is being released to all users globally....more
Forbes • April 18, 2024
Meta Platforms is significantly advancing its AI strategy by more deeply integrating Meta AI into its core applications, including WhatsApp, Instagram, and Messenger. This enhancement will bring AI-powered search, content generation, and interactive conversational capabilities to users....more
WhatsApp Blog • May 9, 2024
WhatsApp is introducing new features for Communities, including event organization within announcement groups and improved ways for admins to manage groups. These updates aim to make it easier for members to connect and for admins to foster vibrant communities....more
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