HQ Function

Serves as the central administrative and operational command center for West Midlands Trains, overseeing all aspects of the company's services, including strategic planning, financial management, human resources, and customer relations for both West Midlands Railway and London Northwestern Railway brands.

Notable Features:

Located in a modern office building in Birmingham's Colmore Business District, known as The Crossway. The location offers excellent transport links and a professional working environment conducive to managing a large rail network.

Work Culture:

A dynamic and collaborative environment focused on safety, operational efficiency, and customer satisfaction. Employees work together to manage the complexities of a major rail network, with a strong emphasis on teamwork, innovation, and continuous improvement in serving passengers.

HQ Significance:

The headquarters is pivotal for managing and coordinating rail services that are vital to the economic and social fabric of the West Midlands and beyond, connecting communities, supporting businesses, and facilitating millions of passenger journeys annually.

Values Reflected in HQ: The choice of a central, accessible location in a key business district reflects values of efficiency, connectivity, and a strong commitment to serving the region. The professional office environment supports a focus on high performance, collaboration, and service quality.

Location:

West Midlands Trains' operations are concentrated within the United Kingdom, specifically serving the West Midlands region and key routes connecting to London and the North West. While its direct operational footprint is UK-based, WMT benefits from the global expertise and backing of its parent companies: Abellio (a transport subsidiary of the Dutch national railway, Nederlandse Spoorwegen), Mitsui & Co. (a global trading and investment company from Japan), and East Japan Railway Company (JR East, a major passenger railway company in Japan). This international ownership brings diverse experience in rail management, innovation, and customer service best practices to WMT's services.

Street Address:

134 Edmund Street

City:

Birmingham

State/Province:

West Midlands

Country:

United Kingdom