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WATI
What Does WATI Do?
WATI (WhatsApp Team Inbox) is a powerful customer engagement software built on the WhatsApp Business API. It empowers businesses of all sizes to connect with their customers for sales, marketing, and support through features like a shared team inbox, no-code chatbot builder, bulk messaging, and CRM integrations. WATI aims to help businesses automate conversations, personalize customer interactions, and drive growth using WhatsApp's vast user base. In January 2024, WATI was acquired by Gupshup, a global leader in conversational engagement, to further enhance its product offerings and expand its market reach.
Where Is WATI's Headquarters?
HQ Function
Served as the central hub for WATI's product development, strategic operations, and initial market expansion, particularly in Asia. Focused on building and scaling the WhatsApp Business API solution.
Notable Features:
Previously operated from facilities within Cyberport, a major digital technology hub in Hong Kong, offering a vibrant ecosystem for tech innovation and talent.
Work Culture:
WATI fostered a dynamic, customer-centric, and agile work culture, characteristic of a fast-growing SaaS startup. Emphasis was placed on innovation, collaboration, and solving business communication challenges through technology.
HQ Significance:
The Hong Kong base was significant as the origin point for WATI, facilitating its growth into a key player in the WhatsApp Business API market before its strategic acquisition by Gupshup.
Values Reflected in HQ: The choice of Hong Kong and a tech hub like Cyberport reflected WATI's commitment to innovation, global connectivity, and access to a dynamic tech talent pool.
Location:
Prior to its acquisition, WATI served a global customer base across numerous countries, with a strong presence in Asia, Latin America, and Europe. Its platform supports businesses worldwide in leveraging WhatsApp for customer engagement. Now, as part of Gupshup, WATI's global reach and operational capabilities are significantly amplified by Gupshup's extensive international network and infrastructure.
Street Address:
Level 12, Core F, Cyberport 3, 100 Cyberport Road (Former primary operational base, associated with parent Clare.AI)
City:
Hong Kong
State/Province:
Hong Kong
Country:
Hong Kong SAR, China
Where Else Does WATI Operate Around the World?
Bengaluru, India
Address: [Specific WATI addresses are now part of Gupshup's operational footprint. Regional presence established for sales and support, likely integrated with Gupshup's India offices.]
To cater to the high demand for WhatsApp-based business communication tools in India and Southeast Asia, providing localized services and support.
Global (Distributed Teams)
Address: N/A (Remote/Distributed presence)
To provide worldwide coverage and support to its diverse clientele across different time zones and markets.
Buying Intent Signals for WATI
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading WATI? Meet the Executive Team
As of April 2025, WATI' leadership includes:
Who's Investing in WATI?
WATI has been backed by several prominent investors over the years, including:
What Leadership Changes Has WATI Seen Recently?
The most significant executive-level event for WATI in the last 12 months was its acquisition by Gupshup in January 2024. This event led to the integration of WATI's leadership and operations into Gupshup. Consequently, standalone executive roles at WATI have transitioned. The founders are expected to continue in strategic capacities within Gupshup.
What Technology (Tech Stack) Is Used by WATI?
Discover the tools WATI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
WATI Email Formats and Examples
Prior to its acquisition by Gupshup, WATI likely used common email formats such as [first].[last]@wati.io or [first]@wati.io. Post-acquisition, communication would increasingly transition to Gupshup's domain (e.g., @gupshup.io). For specific contacts, checking LinkedIn or Gupshup's official communication channels is advisable.
Common pre-acquisition WATI format: [first]@wati.io or [first].[last]@wati.io. Gupshup format: [first].[last]@gupshup.io or [first_initial][last_name]@gupshup.io.
Format
sales@wati.io (example generic pre-acquisition), ken.yeung@wati.io (example pre-acquisition), aname@gupshup.io (example Gupshup format)
Example
70%
Success rate
What's the Latest News About WATI?
TechCrunch • January 16, 2024
Gupshup acquires WATI to strengthen its conversational engagement toolkit for businesses
Gupshup, a global leader in conversational engagement, announced its acquisition of WATI, a leading WhatsApp-based customer engagement platform. The deal aims to bolster Gupshup's toolkit for businesses, enabling enhanced customer interactions through WhatsApp....more
Gupshup Official Website • January 16, 2024
Gupshup Acquires WATI, a Leading WhatsApp Business Platform, to Further Bolster its Conversational Solutions
Gupshup has strategically acquired WATI, a prominent WhatsApp Business solutions provider. This acquisition combines WATI's user-friendly customer engagement tools with Gupshup's advanced conversational AI capabilities, aiming to deliver superior services to businesses globally....more
TechCrunch • September 27, 2022
Clare.AI’s WATI raises $23 million Series B to help SMBs talk to customers on WhatsApp
WATI, a SaaS product from Clare.AI, raised $23 million in a Series B funding round led by Tiger Global. The funding was aimed at helping small to medium-sized businesses (SMBs) utilize WhatsApp for customer communications, product scalability, and team expansion....more
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