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Watercare Services Limited is New Zealand's largest water and wastewater utility, responsible for reliably providing high-quality drinking water and treating wastewater for the Auckland region. As a council-controlled organisation wholly owned by Auckland Council, Watercare is dedicated to sustainably managing water resources, investing in resilient infrastructure, and safeguarding public health and the environment for the approximately 1.7 million people it serves. Their extensive operations cover the entire water cycle, from capturing and treating raw water from sources like dams and rivers, to delivering it to homes and businesses, and then collecting, treating, and safely returning wastewater to the environment.
The Newmarket headquarters serves as the primary administrative and strategic command center for Watercare. It houses key corporate functions including executive leadership, finance, customer services, strategic planning, human resources, communications, and project management offices for major infrastructure developments.
The headquarters is a modern office building designed to facilitate collaboration and efficiency. It is equipped with contemporary office amenities and is strategically positioned near public transport links, reflecting practical and sustainable considerations.
Watercare promotes a work culture centered on public service, safety, innovation in water management, and environmental stewardship. Employees at the headquarters are part of a team committed to ensuring the essential, reliable, and safe delivery of water and wastewater services to the Auckland community.
The headquarters is pivotal as it orchestrates the operations of an organization vital to the daily life, public health, and economic activity of New Zealand's largest city. It oversees critical infrastructure assets worth billions of dollars and long-term strategic planning for Auckland's water future.
Watercare Services Limited's primary operational focus is geographically concentrated within the Auckland region of New Zealand. It does not maintain international offices for direct service delivery. However, Watercare actively participates in the global water industry by engaging with international technology providers, research institutions, and utility counterparts to share knowledge, adopt best practices, and source innovative solutions for water and wastewater management. This global collaboration ensures Auckland benefits from worldwide advancements in the sector.
73 Remuera Road
Auckland
Auckland
New Zealand
Address: 100 Greenwood Road, Māngere, Auckland 2022, New Zealand
Serves as the primary wastewater treatment hub for the Auckland isthmus and Manukau. It plays a crucial role in protecting the marine environment of the Manukau Harbour through advanced treatment processes and biosolids management.
Address: 117 Rosedale Road, Rosedale, Auckland 0632, New Zealand
Provides essential wastewater treatment services for the North Shore communities, ensuring environmental compliance and protecting the health of local waterways and the Waitematā Harbour.
Address: 525 Great South Road, Penrose, Auckland 1061, New Zealand
Facilitates rapid response for water and wastewater network maintenance, repairs, and new connections, ensuring service reliability for a significant portion of Auckland.
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As of April 2025, Watercare Services Limited' leadership includes:
Watercare Services Limited has been backed by several prominent investors over the years, including:
The most significant executive change at Watercare Services Limited in the last 12 months was the appointment of Dave Chambers as the new Chief Executive in mid-2023, succeeding Jon Lamonte. This transition marked a key leadership update for the organization.
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Watercare Services Limited typically uses a standard corporate email format. The most common patterns are likely [firstinitial][lastname]@watercare.co.nz or [firstname].[lastname]@watercare.co.nz. For general inquiries, specific departmental email addresses like media@watercare.co.nz are also available.
[firstinitial][lastname]@watercare.co.nz (example: jdoe@watercare.co.nz)
Format
dchambers@watercare.co.nz
Example
75%
Success rate
OurAuckland - Auckland Council • May 23, 2024
Watercare is proposing changes to its price path from 1 July 2025, including a shift to a volumetric charge for wastewater alongside fixed charges, aiming for fairer pricing based on usage. This is part of their 2024-2034 Asset Management Plan update....more
RNZ • April 18, 2024
Watercare requested Auckland residents to conserve water while urgent repair work was undertaken at its Mōhioia (Redoubt Road) Water Treatment Plant, which was temporarily shut down due to a pipe leak....more
Watercare News • February 29, 2024
Watercare announced it is on track to deliver a record $1 billion in capital investment for the 2023/24 financial year, focusing on new infrastructure and renewing aging assets to support Auckland's growth and environmental outcomes....more
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