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VXI Global Solutions, Inc. is a leading provider of Business Process Outsourcing (BPO) and Customer Experience (CX) transformation services. They specialize in delivering innovative contact center solutions, digital engagement, and technology services to enhance customer interactions and drive business growth for global brands across various industries including telecommunications, financial services, retail, healthcare, and technology. VXI focuses on creating exceptional customer journeys through a combination of human expertise and advanced technology, including AI and automation.
The Los Angeles headquarters serves as the central hub for VXI's global strategy, corporate governance, finance, marketing, and executive leadership, overseeing operations across North America, Asia, and Europe.
Located in a prominent downtown Los Angeles office tower, offering modern facilities and access to a diverse talent pool. The office likely features collaborative workspaces and advanced communication technology.
The headquarters fosters a culture of innovation, customer-centricity, and operational excellence. It's a dynamic environment focused on driving growth and supporting VXI's global teams.
Its location in Los Angeles, a major international business center, provides VXI with strategic advantages in terms of client access, talent acquisition, and global connectivity.
VXI Global Solutions supports a wide array of functions globally, including multilingual customer care (voice, chat, email, social media), technical support, sales and customer retention, digital transformation services, data analytics, automation solutions, and back-office processing. They operate delivery centers across North America, Asia, Europe, and the Caribbean, enabling them to provide 24/7 support in numerous languages and cater to diverse industry requirements worldwide.
515 S. Flower Street, Suite 2200
Los Angeles
California
USA
Address: Multiple sites across Metro Manila (e.g., Mall of Asia Complex, Pasay City; Quezon City)
Serves global clients, particularly those requiring English-language support for North American and APAC markets. Leverages the large, skilled talent pool for diverse BPO functions.
Address: Tianhe District, Guangzhou, Guangdong Province (representative location)
Caters to the vast domestic Chinese market and international clients targeting Chinese-speaking customers. Important for VXI's Asia-Pacific strategy.
Address: 20 W Federal St, Youngstown, OH 44503, USA
Offers domestic BPO solutions, focusing on clients requiring US-based operations for reasons such as data sensitivity, regulatory compliance, or a preference for onshore support.
Address: Barnett Tech Park, Montego Bay & Kingston (representative locations in Jamaica)
Offers cost-effective nearshore solutions for North American clients, benefiting from a skilled English-speaking workforce and proximity.
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As of April 2025, VXI Global Solutions' leadership includes:
VXI Global Solutions has been backed by several prominent investors over the years, including:
Publicly available information on specific executive hires or exits at VXI Global Solutions in the immediate last 12 months is limited. Major changes are often announced via press releases or LinkedIn updates. As of early 2024, Erika Bogar King's role as Global Chief People & Impact Officer was highlighted.
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VXI Global Solutions, Inc. commonly utilizes the email format firstname.lastname@vxi.com. This is a standard pattern for many corporations, facilitating professional communication.
first.last@vxi.com
Format
jane.doe@vxi.com
Example
90%
Success rate
VXI Newsroom / PR Newswire • February 29, 2024
VXI Global Solutions was named the winner of a Gold Stevie® Award in the Customer Service Outsourcing Provider of the Year category in the 18th annual Stevie Awards for Sales & Customer Service. This highlights their commitment to excellence in customer service....more
VXI Newsroom / ContactCenterWorld.com • December 07, 2023
VXI Global Solutions announced its outstanding performance at the ContactCenterWorld.com Global Awards, where it secured nine gold medals and achieved top ranking recognition, underscoring its leadership in the contact center industry....more
VXI Newsroom / PR Newswire • August 1, 2023
VXI Global Solutions announced its recognition as a Leader in the 2023 Gartner Magic Quadrant for Customer Service Business Process Outsourcing (BPO). This is the fourth consecutive year VXI has been named a Leader....more
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