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Voxpro, acquired by TELUS International in August 2017, was an award-winning Irish multinational company specializing in customer experience (CX), technical support, and sales operations solutions. They partnered with some of the world's most innovative and disruptive technology companies, including Airbnb, Google, and Stripe, to help them scale globally by delivering exceptional, multilingual customer service. Known for its unique 'beautifully disruptive' culture and vibrant office environments, Voxpro focused on creating positive and effective customer interactions. While the Voxpro brand is now part of TELUS International, its legacy of innovation in CX continues.
Served as the primary center for strategic operations, management, and development of innovative customer experience solutions prior to its acquisition by TELUS International.
Voxpro's Cork offices were renowned for their unique, vibrant, and unconventional designs, often featuring colorful art, modern amenities, and collaborative spaces aimed at fostering creativity and employee well-being. They were often cited as examples of inspiring workplaces.
The work culture at Voxpro's Cork HQ was famously energetic, employee-centric, and often described as 'beautifully disruptive.' It emphasized empowerment, fun, continuous learning, and a strong sense of community, which was key to attracting and retaining talent.
The Cork headquarters was pivotal in establishing Voxpro as a global leader in the CX industry, attracting major international clients and contributing significantly to Ireland's reputation as a center for tech and customer support services.
Before its acquisition by TELUS International, Voxpro had established a significant global presence with key operational centers in Ireland (Cork, Dublin), the United States (Folsom, CA; Athens, GA), Romania (Bucharest), and the Philippines (Manila). This network enabled Voxpro to provide multilingual, 24/7 customer experience and technical support solutions to fast-growing technology companies worldwide, helping them scale their international operations effectively.
City Gate Park, Mahon
Cork
Co. Cork
Ireland
Address: Point Village, Dublin 1, Ireland (or East Point Business Park, Dublin 3, Ireland as another significant location)
Supported Voxpro's expansion in Europe, serving a diverse range of international clients and strengthening its EMEA service delivery capabilities.
Address: 251 & 271 Turn Pike Drive, Folsom, CA 95630, USA
Established a strong presence in the U.S. market, offering onshore support solutions and facilitating closer collaboration with West Coast tech companies.
Address: Hermes Business Campus, Bulevardul Dimitrie Pompeiu 5-7, Bucharest, Romania
Enhanced Voxpro's multilingual capabilities and provided scalable support solutions for clients targeting the European market.
Address: recensement Six/NEO (formerly Net Park), 5th Ave, Taguig, Metro Manila, Philippines
Offered scalable, 24/7 support solutions, tapping into the Philippines' well-established BPO industry and English-proficient talent pool for global clients.
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As of April 2025, Voxpro' leadership includes:
Voxpro has been backed by several prominent investors over the years, including:
Voxpro was acquired by TELUS International in 2017 and has since been fully integrated. Therefore, there are no 'Voxpro' specific executive hires or exits to report in the last 12 months. Any leadership changes would occur at the TELUS International level.
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Historically, Voxpro likely used common corporate email patterns based on employee names and their domain 'voxprogroup.com'. Since the acquisition by TELUS International, any current business communications would use TELUS International's email formats.
[first].[last]@voxprogroup.com or [first_initial][last]@voxprogroup.com
Format
john.doe@voxprogroup.com
Example
N/A%
Success rate
TELUS International • August 16, 2017
TELUS International announced the successful completion of its acquisition of Voxpro, a provider of premium multilingual customer experience and technical support solutions. This strategic move significantly expanded TELUS International’s global footprint, service portfolio, and talent pool....more
RTÉ News • July 12, 2016
Voxpro, the Irish business process outsourcing firm, revealed plans to create 400 new positions at its Cork headquarters. This expansion underscored the company's rapid growth and its commitment to job creation in Ireland....more
Irish Examiner • October 5, 2015
Voxpro announced a significant expansion into the US market with the creation of 500 new jobs, primarily at its new center of excellence in Folsom, California. This move aimed to support its growing base of US tech clients....more
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