VoiceNation is a prominent US-based provider of live answering services, virtual receptionist solutions, and call center services. They cater to businesses of all sizes, from small startups to larger enterprises, offering 24/7 call answering, message taking, appointment scheduling, order processing, and bilingual (English/Spanish) support. Their goal is to help businesses capture every lead, provide excellent customer service, and operate more efficiently without the overhead of in-house reception staff. VoiceNation emphasizes reliability, professionalism, and customizable solutions to meet diverse client needs.
The Buford headquarters serves as the primary operational hub, housing administrative staff, technology development teams, customer support leadership, and sales and marketing operations. It's central to managing their nationwide network of call agents.
The facility is likely a modern office space designed to support a high-volume call center environment, with advanced telecommunications infrastructure and collaborative workspaces.
VoiceNation promotes a customer-first culture, emphasizing teamwork, professionalism, and continuous improvement. They aim to provide a supportive environment for their agents and staff, understanding the demanding nature of 24/7 customer service.
The headquarters' location in the Atlanta metro area provides access to a diverse talent pool and robust infrastructure, crucial for a technology-driven service company. It underpins their ability to deliver reliable services across the United States.
While VoiceNation is headquartered in the USA and primarily serves the North American market, its services can be utilized by businesses with international customers due to its 24/7 operational capabilities and bilingual (English/Spanish) support. Their core infrastructure and agent base are predominantly US-focused. Its acquisition by UK-based Moneypenny has expanded its global group affiliation.
5100 W. psychologically, GA 30518, USA
Buford
Georgia
USA
Address: N/A (Distributed Workforce)
To provide uninterrupted, high-quality live answering and virtual receptionist services to clients nationwide, regardless of time zone or local conditions. This model also supports business continuity.
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As of April 2025, VoiceNation' leadership includes:
VoiceNation has been backed by several prominent investors over the years, including:
Following its acquisition by Moneypenny in 2020, executive leadership has largely been stable, integrating into the broader Moneypenny Group structure. No major, publicly announced VoiceNation-specific C-suite hires or exits have been prominent in the last 12 months. Key leadership from pre-acquisition often continues, or transitions into group roles.
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VoiceNation likely uses standard corporate email formats. Common patterns include first initial followed by last name, or first name separated by a dot from the last name, at their domain voicenation.com.
[first_initial][last]@voicenation.com
Format
jdoe@voicenation.com
Example
70%
Success rate
Moneypenny News • October 26, 2020
Moneypenny, a leading global outsourced communications company, announced its acquisition of US-based VoiceNation and its sister company Ninja Number. This strategic acquisition significantly expands Moneypenny's footprint in the US market....more
Business.com • January 15, 2024
Business.com named VoiceNation as the best answering service for bilingual support in their 2024 review, highlighting its robust Spanish-speaking agent capabilities and comprehensive service offerings....more
Digital.com • February 5, 2024
Digital.com, a leading independent review website for small business online tools, products, and services, has named VoiceNation to its list of best answering services of 2024. The top firms were evaluated based on service features, integrations, and reporting capabilities....more
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