Vocalcom is a global provider of cloud-based contact center software and AI-driven customer engagement solutions. Their platform empowers businesses to deliver seamless, personalized customer experiences across all channels, including voice, email, chat, social media, and messaging. Vocalcom's solutions are designed to improve agent productivity, optimize customer interactions, and drive business growth through advanced features like AI-powered routing, analytics, CRM integration, and omnichannel capabilities. They cater to various industries, helping them transform their customer service operations.
Serves as the global corporate headquarters, housing key executive leadership, global strategy, product development, marketing, and core administrative functions.
Located in a central Parisian district, the office likely features modern amenities designed for a technology company, fostering collaboration and innovation.
Characterized by a dynamic, innovative, and customer-focused environment. As a global tech company, it likely encourages agility, teamwork, and a passion for cutting-edge solutions in customer engagement.
Its Paris location places Vocalcom in a major European technology and business hub, providing access to a rich talent pool, strategic partnerships, and proximity to many European clients.
Vocalcom supports its global customer base through a network of international offices and partners. Key functions supported globally include sales, marketing, customer support, professional services, research and development, and localized product adaptations. Their presence spans across Europe, North America, the Middle East, Africa, and Asia-Pacific, enabling them to serve diverse markets effectively.
15 Rue de la Banque
Paris
Île-de-France
France
Address: Jumeirah Lakes Towers, Cluster X, Jumeirah Bay X2, Office 1206, Dubai, UAE
To expand Vocalcom's footprint in the rapidly growing MEA region, providing localized solutions and support to a diverse client base.
Address: Paseo de la Castellana, 95, Planta 15, Edificio Torre Europa, 28046 Madrid, Spain
To cater to the specific needs of the Iberian market, driving adoption of Vocalcom's contact center solutions in the region.
Address: Rue du Lac Biwa, Immeuble Mimosa, Les Berges du Lac, 1053 Tunis, Tunisia
To provide high-quality technical expertise and development capabilities supporting Vocalcom's global product offerings.
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As of April 2025, Vocalcom' leadership includes:
Vocalcom has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major, widely publicized C-suite executive hires or departures at Vocalcom's global leadership level within the past 12 months. The top leadership team appears to have remained stable.
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Vocalcom commonly uses the email format combining the first initial and last name. This is a typical pattern for many technology companies for professional communication.
[first_initial][last]@vocalcom.com
Format
jdoe@vocalcom.com
Example
75%
Success rate
Vocalcom Website / TMCnet • July 19, 2023
Vocalcom announced it received the 2023 Communications Solutions Product of the Year Award from TMC. The award recognizes exceptional products and services in the communications technology sector that were launched or significantly improved in the past year....more
AP News (via BusinessWire) • May 23, 2023
Vocalcom.AI was recognized as a Major Contender in the Everest Group's Contact Center as a Service (CCaaS) PEAK Matrix® Assessment for the Asia Pacific region in 2023. This highlights its growing strength and capabilities in the APAC market, particularly in AI-driven contact center solutions....more
Vocalcom Blog • February 7, 2023
Vocalcom was included in the 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). This recognition underscores Vocalcom's position and offerings within the competitive CCaaS market landscape....more
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