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Virgin Atlantic Airways is a major British airline with its main hubs at London Heathrow and Manchester. Founded by Sir Richard Branson, the airline is renowned for its innovative approach to air travel, customer service, and distinctive brand identity. It operates a fleet of Airbus and Boeing aircraft, serving destinations across North America, the Caribbean, Africa, the Middle East, and Asia. Virgin Atlantic is known for its Upper Class, Premium, and Economy cabins, offering a unique travel experience. The airline is a joint venture partner with Delta Air Lines, Air France, and KLM, expanding its global reach and providing customers with an extensive network.
Serves as the central command for Virgin Atlantic's global operations, encompassing administrative, operational, strategic planning, financial, commercial, and corporate functions.
The VHQ is a modern office complex designed to embody the Virgin brand's vibrant, innovative, and people-centric ethos. It typically features open-plan workspaces, collaborative zones, and amenities focused on employee well-being and engagement.
The work culture at Virgin Atlantic's HQ is generally characterized as dynamic, innovative, inclusive, and customer-focused, reflecting the core values of the Virgin brand. There's an emphasis on teamwork, empowerment, and fostering a fun, yet professional environment.
The VHQ is the nerve center for the airline, crucial for coordinating its worldwide flight operations, customer service strategies, commercial activities, and long-term business development. It facilitates decision-making and ensures alignment across all departments.
Virgin Atlantic Airways maintains a significant global presence, operating flights to a diverse network of destinations across North America, the Caribbean, Africa, the Middle East, and Asia. This presence is anchored by its main operational hubs at London Heathrow and Manchester Airport in the UK. Globally, Virgin Atlantic supports functions including international sales and marketing offices in key markets, regional customer support centers, cargo operations (Virgin Atlantic Cargo), and airport ground handling services (either direct or via partners) at all its destinations. Its strategic joint venture partnership with Delta Air Lines, Air France, and KLM further extends its effective global reach, offering customers a vastly expanded network and seamless travel options worldwide.
The VHQ, Fleming Way
Crawley
West Sussex
United Kingdom
Address: Atlantic House, Imperial Way, Swansea Enterprise Park, Llansamlet, Swansea, SA7 9DD
Serves as a major hub for customer service operations, supporting customers primarily across the UK and European markets. It leverages the local talent pool and also supports customer service functions for Virgin Holidays.
Address: Various operational offices and facilities located within and around London Heathrow Airport (LHR), including cargo terminals, engineering bases, and flight crew reporting centers.
Supports the largest segment of Virgin Atlantic's flight network, managing passenger and cargo services, aircraft turnaround, technical support, and crew operations at London Heathrow, one of the world's busiest international airports.
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As of April 2025, Virgin Atlantic' leadership includes:
Virgin Atlantic has been backed by several prominent investors over the years, including:
Virgin Atlantic has experienced key leadership changes in the last 12 months, notably in its commercial and digital divisions. These include the appointment of a new Chief Commercial Officer and a Chief Digital and Data Officer, reflecting the airline's focus on commercial growth and digital transformation.
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Virgin Atlantic Airways typically utilizes the email format firstname.lastname@virginatlantic.com for its employees. This is the most common structure for corporate and professional communications within the company. While some variations might exist for specific departments or roles, this format is widely adopted.
firstname.lastname@virginatlantic.com
Format
jane.doe@virginatlantic.com
Example
85%
Success rate
Virgin Atlantic Press Office • April 17, 2024
Virgin Atlantic announced a return to underlying EBITDA profit of £48.8 million in 2023, on total revenues of £3.1 billion. This marks a significant improvement and highlights the strong customer demand and the airline's recovery trajectory post-pandemic....more
Virgin Atlantic Press Office • March 27, 2024
Virgin Atlantic is expanding its North American network with a new daily direct service from London Heathrow to Toronto, Canada, commencing March 30, 2025. This new route will offer customers more choice for travel to Canada and connect seamlessly with partner airline WestJet....more
Virgin Atlantic Press Office • November 28, 2023
Virgin Atlantic successfully operated Flight100, the world’s first commercial transatlantic flight powered by 100% Sustainable Aviation Fuel (SAF) from London Heathrow to New York JFK. The landmark flight demonstrated the potential of SAF as a key pathway to decarbonizing the aviation industry....more
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