What Does Virgin Atlantic Do?

Total employees7002
HeadquartersCrawley
Founded1984

Virgin Atlantic Airways is a major British airline with its main hubs at London Heathrow and Manchester. Founded by Sir Richard Branson, the airline is renowned for its innovative approach to air travel, customer service, and distinctive brand identity. It operates a fleet of Airbus and Boeing aircraft, serving destinations across North America, the Caribbean, Africa, the Middle East, and Asia. Virgin Atlantic is known for its Upper Class, Premium, and Economy cabins, offering a unique travel experience. The airline is a joint venture partner with Delta Air Lines, Air France, and KLM, expanding its global reach and providing customers with an extensive network.

Where Is Virgin Atlantic's Headquarters?

Virgin Atlantic officeVirgin Atlantic officeVirgin Atlantic officeVirgin Atlantic office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central command for Virgin Atlantic's global operations, encompassing administrative, operational, strategic planning, financial, commercial, and corporate functions.

Notable Features:

The VHQ is a modern office complex designed to embody the Virgin brand's vibrant, innovative, and people-centric ethos. It typically features open-plan workspaces, collaborative zones, and amenities focused on employee well-being and engagement.

Work Culture:

The work culture at Virgin Atlantic's HQ is generally characterized as dynamic, innovative, inclusive, and customer-focused, reflecting the core values of the Virgin brand. There's an emphasis on teamwork, empowerment, and fostering a fun, yet professional environment.

HQ Significance:

The VHQ is the nerve center for the airline, crucial for coordinating its worldwide flight operations, customer service strategies, commercial activities, and long-term business development. It facilitates decision-making and ensures alignment across all departments.

Values Reflected in HQ: The headquarters' design, atmosphere, and operational focus aim to reflect Virgin's core values: innovation, customer delight, providing a 'human touch', value for money, and a fun, 'maverick' spirit.

Location:

Virgin Atlantic Airways maintains a significant global presence, operating flights to a diverse network of destinations across North America, the Caribbean, Africa, the Middle East, and Asia. This presence is anchored by its main operational hubs at London Heathrow and Manchester Airport in the UK. Globally, Virgin Atlantic supports functions including international sales and marketing offices in key markets, regional customer support centers, cargo operations (Virgin Atlantic Cargo), and airport ground handling services (either direct or via partners) at all its destinations. Its strategic joint venture partnership with Delta Air Lines, Air France, and KLM further extends its effective global reach, offering customers a vastly expanded network and seamless travel options worldwide.

Street Address:

The VHQ, Fleming Way

City:

Crawley

State/Province:

West Sussex

Country:

United Kingdom

Where Else Does Virgin Atlantic Operate Around the World?

Swansea, Wales, United Kingdom

Address: Atlantic House, Imperial Way, Swansea Enterprise Park, Llansamlet, Swansea, SA7 9DD

Serves as a major hub for customer service operations, supporting customers primarily across the UK and European markets. It leverages the local talent pool and also supports customer service functions for Virgin Holidays.

Hounslow, London, United Kingdom (Heathrow Airport)

Address: Various operational offices and facilities located within and around London Heathrow Airport (LHR), including cargo terminals, engineering bases, and flight crew reporting centers.

Supports the largest segment of Virgin Atlantic's flight network, managing passenger and cargo services, aircraft turnaround, technical support, and crew operations at London Heathrow, one of the world's busiest international airports.

Buying Intent Signals for Virgin Atlantic

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Virgin Atlantic? Meet the Executive Team

As of April 2025, Virgin Atlantic' leadership includes:

Shai Weiss - Chief Executive Officer
Oliver Byers - Chief Financial Officer
Corneel Koster - Chief Customer and Operating Officer
Rikke Christensen - Chief Commercial Officer
Estelle Hollingsworth - Chief People Officer
Michelle Chu - Chief Digital and Data Officer
Michael Greene - VP and General Counsel

Who's Investing in Virgin Atlantic?

Virgin Atlantic has been backed by several prominent investors over the years, including:

Virgin Group (51%)
Delta Air Lines (49%)

What Leadership Changes Has Virgin Atlantic Seen Recently?

Hire2
Exits1

Virgin Atlantic has experienced key leadership changes in the last 12 months, notably in its commercial and digital divisions. These include the appointment of a new Chief Commercial Officer and a Chief Digital and Data Officer, reflecting the airline's focus on commercial growth and digital transformation.

Departures

Juha Jarvinen, Juha Jarvinen departed from his role as Chief Commercial Officer, having significantly contributed to the airline's commercial strategy.

New Appointments:

Rikke Christensen, Rikke Christensen joined Virgin Atlantic as Chief Commercial Officer, bringing extensive experience from the travel and aviation industry to drive commercial success.
Michelle Chu, Michelle Chu was appointed as the new Chief Digital and Data Officer, a strategic role focused on enhancing digital capabilities and leveraging data analytics.

What Technology (Tech Stack) Is Used byVirgin Atlantic?

Discover the tools Virgin Atlantic uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Virgin Atlantic Email Formats and Examples

Virgin Atlantic Airways typically utilizes the email format firstname.lastname@virginatlantic.com for its employees. This is the most common structure for corporate and professional communications within the company. While some variations might exist for specific departments or roles, this format is widely adopted.

firstname.lastname@virginatlantic.com

Format

jane.doe@virginatlantic.com

Example

85%

Success rate

What's the Latest News About Virgin Atlantic?

Virgin Atlantic Press Office • April 17, 2024

Virgin Atlantic Returns to Profit at EBITDA Level in 2023

Virgin Atlantic announced a return to underlying EBITDA profit of £48.8 million in 2023, on total revenues of £3.1 billion. This marks a significant improvement and highlights the strong customer demand and the airline's recovery trajectory post-pandemic....more

Virgin Atlantic Press Office • March 27, 2024

Virgin Atlantic Announces New Daily Service to Toronto Pearson International Airport

Virgin Atlantic is expanding its North American network with a new daily direct service from London Heathrow to Toronto, Canada, commencing March 30, 2025. This new route will offer customers more choice for travel to Canada and connect seamlessly with partner airline WestJet....more

Virgin Atlantic Press Office • November 28, 2023

Virgin Atlantic Completes World-First 100% Sustainable Aviation Fuel Transatlantic Flight

Virgin Atlantic successfully operated Flight100, the world’s first commercial transatlantic flight powered by 100% Sustainable Aviation Fuel (SAF) from London Heathrow to New York JFK. The landmark flight demonstrated the potential of SAF as a key pathway to decarbonizing the aviation industry....more

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