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Vertical Communications was a provider of enterprise-grade cloud-based and on-premises Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, along with managed IT services. The company focused on delivering reliable and feature-rich communication systems tailored to various business needs, particularly for enterprise customers. In March 2021, Vertical Communications was acquired by Intermedia Cloud Communications, and its products and technologies are now part of Intermedia's broader portfolio, often marketed under the Vertical Communications by Intermedia brand. They historically served industries like healthcare, retail, automotive, and government.
Served as the primary center for executive leadership, research and development, product management, sales, marketing, and administrative operations for Vertical Communications before its acquisition.
Standard corporate office facility located in a business park, designed to support a technology-focused workforce. Specific architectural highlights are not widely publicized.
Likely fostered a collaborative and innovative environment, typical of technology companies, with a focus on customer service and delivering advanced communication solutions. Emphasis on engineering excellence and responsive support.
The Tempe headquarters was central to Vertical Communications' strategic planning, product development, and market outreach as an independent entity. It represented its core presence in the telecommunications industry.
Prior to its acquisition, Vertical Communications primarily focused on the North American market, with a strong presence in the United States. Its solutions were designed for US-based businesses across various sectors. Post-acquisition by Intermedia, the technologies and expertise from Vertical Communications are integrated into Intermedia's offerings, which have a broader, global reach.
1765 E. University Drive
Tempe
AZ
USA
Address: Multiple locations for sales and support offices across the United States.
To provide localized sales presence, customer service, and technical field support, ensuring timely assistance and tailored solutions for clients in different regions.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Vertical Communications' leadership includes:
Vertical Communications has been backed by several prominent investors over the years, including:
Vertical Communications was acquired by Intermedia Cloud Communications in March 2021. As such, there have been no executive hires or exits for Vertical Communications as an independent entity in the last 12 months. Leadership and organizational changes would now occur within Intermedia's structure.
Discover the tools Vertical Communications uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Prior to its acquisition, a common email format for Vertical Communications was likely [first_initial][last]@[companydomain.com] or [first].[last]@[companydomain.com]. These are typical corporate email patterns. Post-acquisition, communication would be through Intermedia channels.
[first_initial][last]@vertical.com or [first].[last]@vertical.com (historical)
Format
jdoe@vertical.com
Example
75%
Success rate
Intermedia Cloud Communications • October 24, 2023
Intermedia announced significant enhancements to its Vertical Communications product line, including the next generation of its UCX Private Cloud solution and a new standalone Contact Center solution. These updates aim to provide greater flexibility, scalability, and advanced features for businesses relying on Vertical's communication technologies....more
ChannelVision Magazine • May 25, 2022
Intermedia announced enhancements to its Vertical Communications line of business phone systems, focusing on improving user experience and adding new functionalities to both cloud and on-premises solutions. This signals continued investment in the Vertical product line post-acquisition....more
Intermedia Cloud Communications • March 2, 2021
Intermedia Cloud Communications announced its acquisition of Vertical Communications, a provider of enterprise-grade cloud-based and on-premises UCaaS and CCaaS solutions. The acquisition aimed to enhance Intermedia's product portfolio and expand its market reach....more
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