What Does Ushur Do?

Total employees298
HeadquartersSanta Clara
Founded2014

Ushur is a leader in AI-powered Customer Experience Automation (CXA), enabling enterprises to intelligently automate customer journeys and back-office processes. Their no-code platform uses conversational AI, Natural Language Processing (NLP), and workflow automation to create personalized, proactive, and efficient customer interactions across various channels. Ushur helps businesses in sectors like insurance, healthcare, and financial services reduce operational costs, improve customer satisfaction, and accelerate digital transformation.

Where Is Ushur's Headquarters?

Ushur officeUshur officeUshur officeUshur office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central hub for executive leadership, product development, engineering, marketing, sales, and corporate strategy. It drives the company's global vision and innovation in AI-powered customer experience automation.

Notable Features:

Located in a modern tech office park, facilitating collaboration and innovation. Proximity to other leading technology companies and talent in Silicon Valley.

Work Culture:

Characterized by innovation, collaboration, and a customer-centric approach. Employees are encouraged to experiment with new ideas and contribute to a fast-paced, agile environment focused on solving complex enterprise challenges.

HQ Significance:

The Santa Clara headquarters is strategically positioned in Silicon Valley, providing access to top tech talent, venture capital, and a vibrant ecosystem of partners and customers, crucial for Ushur's growth and leadership in the AI automation space.

Values Reflected in HQ: The headquarters likely reflects Ushur's values of innovation, customer obsession, agility, and technological excellence through its design and operational focus.

Location:

Ushur supports a global client base across North America, Europe, and Asia-Pacific. While its primary physical offices are in Santa Clara, USA, and Bengaluru, India, its cloud-native platform enables worldwide service delivery, sales, and customer support operations, often through remote teams and strategic partnerships in various regions.

Street Address:

3003 Bunker Hill Lane, Suite 205

City:

Santa Clara

State/Province:

California

Country:

USA

Where Else Does Ushur Operate Around the World?

Bengaluru, Karnataka, India

Address: Ushur India Private Limited, 3rd Floor, Indiqube Golf View Homes, No. 3, Golf Course Road, Off HAL Airport Road, Next to Karnataka Golf Association, Challenghatta, Bengaluru - 560008, Karnataka, India

Key for expanding Ushur's R&D capabilities, supporting global customers, and tapping into the Asian market. Focuses on software development, AI research, and customer support operations.

Buying Intent Signals for Ushur

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Ushur? Meet the Executive Team

As of April 2025, Ushur' leadership includes:

Simha Sadasiva - Co-founder & Chief Executive Officer
Henry Peter - Co-founder & Chief Technology Officer
John Lapfrida - Chief Financial Officer
Meredith Werling - Chief Revenue Officer
Kate MacAleavey - Senior Vice President, Marketing and Brand

Who's Investing in Ushur?

Ushur has been backed by several prominent investors over the years, including:

Third Point Ventures
Iron Pillar
8VC
Aflac Corporate Ventures
Pentland Ventures
Eminent Capital Partners

What Leadership Changes Has Ushur Seen Recently?

Hire3
Exits0

Ushur has made several key strategic appointments to its leadership team in the past 12 months, particularly bolstering its sales, finance, and partnership functions to accelerate growth and expand its market reach. No major executive departures have been publicly announced during this period.

New Appointments:

John Lapfrida, John Lapfrida appointed as Chief Financial Officer to lead Ushur's financial strategy and operations.
Bruce Holbert, Bruce Holbert joined as VP, Global Alliances & Channels to foster strategic partnerships.
Michael McMahon, Michael McMahon appointed as SVP of Global Sales to spearhead global sales initiatives.

What Technology (Tech Stack) Is Used byUshur?

Discover the tools Ushur uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Ushur Email Formats and Examples

Ushur commonly uses the [first_initial][last]@ushur.com (e.g., jdoe@ushur.com) email format. Other formats like [first].[last]@ushur.com might also be in use.

[first_initial][last]@ushur.com

Format

ssadasiva@ushur.com

Example

85%

Success rate

What's the Latest News About Ushur?

PR NewswireFebruary 7, 2024

Ushur Raises $50M Series C Led by Third Point Ventures to Scale Customer Experience Automation for Global Enterprises

Ushur announced it has secured $50 million in Series C funding. The round was led by Third Point Ventures, with participation from existing investors. This funding will accelerate Ushur's product innovation, market expansion, and growth of its team....more

Intelligent CIOMarch 28, 2024

Eminent Capital Partners invests in Ushur’s Series C funding round

Eminent Capital Partners announced its investment in Ushur’s $50 million Series C funding round, further validating investor confidence in Ushur's AI-powered customer experience automation platform....more

Ushur Press ReleaseAugust 29, 2023

Ushur Appoints Bruce Holbert as VP of Global Alliances and Channels

Ushur announced the appointment of Bruce Holbert as its new Vice President of Global Alliances and Channels. Holbert will be responsible for leading Ushur's partnership strategy and expanding its ecosystem of technology and solution partners....more

Ushur Press ReleaseMay 16, 2023

Ushur Appoints Michael McMahon as SVP of Global Sales

Ushur has named Michael McMahon as its Senior Vice President of Global Sales. McMahon will lead Ushur's global sales organization, drive revenue growth, and expand its customer base across key industries....more

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