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UserVoice
What Does UserVoice Do?
UserVoice is a comprehensive product feedback management software designed to help businesses capture customer ideas, suggestions, and pain points in one centralized place. It enables product managers, UX designers, and customer success teams to understand user needs, prioritize features effectively, track feedback trends, and communicate updates back to users. By fostering a direct line of communication with customers, UserVoice empowers companies to make data-driven decisions, improve product development processes, and ultimately build products that resonate with their target audience. Acquired by Verint in 2021, UserVoice continues to be a key component in delivering actionable customer insights within Verint's Customer Engagement portfolio.
Where Is UserVoice's Headquarters?
HQ Function
Serves as a key operational center for the UserVoice product line, focusing on product development, customer success, engineering, and strategic initiatives under Verint's Customer Engagement segment.
Notable Features:
Located within a modern business park, likely offering collaborative workspaces, advanced technology infrastructure, and amenities designed to foster innovation and productivity for Verint employees, including UserVoice teams.
Work Culture:
As part of Verint, the work culture likely combines UserVoice's historical customer-centric and agile approach with Verint's broader corporate values emphasizing innovation, integrity, and transparency. There's a strong focus on leveraging data and AI to drive customer engagement solutions.
HQ Significance:
The Raleigh-Cary presence underscores Verint's commitment to growing the UserVoice platform by tapping into a significant U.S. tech hub, facilitating talent acquisition and innovation in customer feedback management.
Values Reflected in HQ: The operational focus reflects values such as customer obsession, data-driven decision-making, technological innovation, and collaborative product development, aligned with both UserVoice's legacy and Verint's strategic goals.
Location:
UserVoice, as part of Verint, leverages a global infrastructure to support its international customer base. This includes global sales operations, multi-language customer support, and distributed engineering talent contributing to the platform's development and maintenance. Its cloud-based platform is accessible worldwide, supported by Verint's extensive network of offices and partners across North America, EMEA, APAC, and Latin America.
Street Address:
4000 CentreGreen Way, Suite 200
City:
Cary
State/Province:
North Carolina
Country:
United States
Where Else Does UserVoice Operate Around the World?
Weybridge, Surrey, United Kingdom
Address: Albany House, Grenside Way, Weybridge, Surrey, KT13 0TS
Facilitates direct engagement with European customers, provides localized support and expertise, and helps tailor UserVoice solutions to meet regional market demands and compliance requirements.
Buying Intent Signals for UserVoice
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading UserVoice? Meet the Executive Team
As of April 2025, UserVoice' leadership includes:
Who's Investing in UserVoice?
UserVoice has been backed by several prominent investors over the years, including:
What Leadership Changes Has UserVoice Seen Recently?
UserVoice operates as a product line within Verint. Significant executive appointments at Verint, such as the new Chief Revenue Officer in early 2024, influence the strategic direction and go-to-market efforts for all products, including UserVoice.
New Appointments:
What Technology (Tech Stack) Is Used byUserVoice?
Discover the tools UserVoice uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
UserVoice Email Formats and Examples
UserVoice, now part of Verint, historically used standard corporate email formats. While new employees predominantly use Verint's email structure (e.g., [first].[last]@verint.com), legacy UserVoice addresses or specific departmental aliases might still exist or be routed. The most common historical format for UserVoice specific communications was often first initial followed by last name.
[first_initial][last]@uservoice.com
Format
jdoe@uservoice.com
Example
70%
Success rate
What's the Latest News About UserVoice?
Verint Newsroom • March 26, 2024
Verint Reports Strong SaaS Growth, Underscoring Success of Customer Engagement Platform including UserVoice capabilities
Verint announced its Q4 and full-year fiscal 2024 results, showcasing significant SaaS revenue growth. The company emphasized the strength of its open CCaaS platform and AI-powered solutions, where technologies integrated from acquisitions like UserVoice contribute to its comprehensive customer engagement offerings....more
UserVoice Blog • October 26, 2023
UserVoice Launches 'User Nudges' to Proactively Collect Targeted In-App Feedback
UserVoice introduced User Nudges, a new feature enabling product teams to proactively prompt users for specific feedback directly within their application, enhancing the quality and relevance of insights gathered for product development....more
Verint Press Release • April 7, 2021
Verint Acquires UserVoice to Expand its Cloud Customer Engagement Portfolio
Verint announced the acquisition of UserVoice, a leading SaaS provider of product feedback management software. This acquisition enhances Verint's capabilities in capturing and acting on customer feedback across digital channels, integrating UserVoice into its broader suite of customer engagement solutions....more
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