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UserTesting
What Does UserTesting Do?
UserTesting provides a leading human insight platform that enables organizations to see and hear the experiences of real people as they engage with products, apps, and messaging. Companies use UserTesting to make customer-centric decisions, improve digital experiences, and innovate faster. The platform offers on-demand access to a global network of contributors and a suite of tools for collecting and analyzing feedback through video recordings, surveys, and other research methods. Following its acquisition by Thoma Bravo, UserTesting merged with UserZoom in 2023, further expanding its capabilities in experience research.
Where Is UserTesting's Headquarters?
HQ Function
Serves as a key hub for corporate leadership, product strategy, engineering, marketing, and sales operations for the UserTesting platform.
Notable Features:
The office is situated in a dynamic tech area, designed to foster collaboration and innovation, likely featuring modern amenities and open-plan workspaces conducive to teamwork.
Work Culture:
UserTesting is known for a customer-centric, collaborative, and innovative work culture. Employees often emphasize the impact of their work on improving user experiences, a supportive team environment, and opportunities for professional growth, reflecting values from both legacy UserTesting and UserZoom.
HQ Significance:
The San Francisco headquarters strategically positions UserTesting within a major global technology and innovation hub, providing access to top talent, venture capital, industry events, and a dynamic ecosystem for growth and partnerships.
Values Reflected in HQ: The headquarters' environment aims to reflect UserTesting's core values, such as customer empathy (human insight), continuous learning, teamwork, and driving results, by fostering an open and inspiring workspace.
Location:
UserTesting supports a global customer base with offices and remote teams spread across North America, Europe, and Asia-Pacific. This international presence, enhanced by the merger with UserZoom, enables them to provide localized sales, support, and research capabilities, tapping into a diverse global network of test participants and catering to multinational corporations seeking human insight on a worldwide scale.
Street Address:
660 York St, Suite 100
City:
San Francisco
State/Province:
CA
Country:
USA
Where Else Does UserTesting Operate Around the World?
Atlanta, GA, USA
Address: Centennial Tower, 101 Marietta St NW, Atlanta, GA 30303 (Representative address, specific suite may vary)
Serves as a strategic center for engaging with diverse industries in the Atlanta tech ecosystem and providing regional support.
Edinburgh, Scotland, UK
Address: Exchange Place 1, 1 Semple Street, Edinburgh, EH3 8BL, UK (Representative address)
Supports UserTesting's expansion in Europe, Middle East, and Africa, catering to regional customer needs and language requirements.
Barcelona, Spain
Address: Carrer de Pallars, 193, 08005 Barcelona, Spain (Key legacy UserZoom office)
Drives innovation in user experience research tools and contributes to the global platform, serving as a key talent hub in Southern Europe.
Buying Intent Signals for UserTesting
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading UserTesting? Meet the Executive Team
As of April 2025, UserTesting' leadership includes:
Who's Investing in UserTesting?
UserTesting has been backed by several prominent investors over the years, including:
What Leadership Changes Has UserTesting Seen Recently?
In the past 12-18 months, coinciding with its acquisition by Thoma Bravo and merger with UserZoom (completed April 2023), UserTesting has undergone significant executive team restructuring. This involved several departures of former UserTesting executives and the appointment of new leaders, including some from UserZoom and a new CFO, to form the leadership of the combined company.
Departures
New Appointments:
What Technology (Tech Stack) Is Used byUserTesting?
Discover the tools UserTesting uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
UserTesting Email Formats and Examples
UserTesting commonly uses the `first.last@usertesting.com` email format (e.g., jane.doe@usertesting.com). Other formats such as `first_initiallast@usertesting.com` (e.g. jdoe@usertesting.com) or `first@usertesting.com` (e.g. jane@usertesting.com) may also be in use, particularly for earlier employees or specific roles, but `first.last` is the most prevalent.
first.last@usertesting.com
Format
jane.doe@usertesting.com
Example
85%
Success rate
What's the Latest News About UserTesting?
PR Newswire • April 27, 2023
UserTesting and UserZoom Officially Merge, Creating a Category Leader in Experience Research and Insights
UserTesting and UserZoom announced the official completion of their merger, backed by Thoma Bravo. The combined company will operate under the UserTesting brand, with Andy MacMillan as CEO, aiming to provide a comprehensive enterprise-scale solution for experience research and insights....more
UserTesting Blog • February 6, 2024
UserTesting Announces New AI-Powered Platform Innovations to Streamline Experience Research
UserTesting introduced several new AI-driven capabilities to its Human Insight Platform, designed to help researchers and designers synthesize feedback faster, identify key patterns, and generate actionable insights more efficiently from customer experience data....more
UserTesting Press Release • October 24, 2023
UserTesting Unveils New Innovations and Integrations to Enhance Human Insight Platform
UserTesting announced a series of new features and integrations for its platform, focusing on improved test creation, advanced analytics, and seamless integration with popular tools like Adobe and Qualtrics, aimed at making human insight more accessible and actionable for organizations....more
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