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UserTesting is a leading platform for experience research and testing, enabling companies to see and hear the experiences of real people as they engage with products, services, and brands. In 2021, UserTesting acquired UserReplay, a SaaS provider of session replay and customer experience analytics, to enhance its platform with advanced digital experience intelligence. This integration allows businesses to gain deeper insights into customer behavior, identify friction points, and optimize digital experiences more effectively. UserTesting's comprehensive suite of tools helps organizations make customer-centric decisions, improve user satisfaction, and drive business outcomes by understanding the 'why' behind customer actions.
The San Francisco headquarters serves as the core for UserTesting's global operations, including executive leadership, primary product development, engineering, marketing, sales strategy, and corporate functions.
The office is situated in a tech-centric area, likely featuring modern, open-plan designs to foster collaboration, with advanced technology infrastructure supporting its global platform.
UserTesting promotes a customer-first, innovative, and collaborative work culture. Employees are encouraged to be curious, empathetic, and data-driven, reflecting the company's mission to help businesses understand their users.
Its location in San Francisco provides UserTesting with access to top tech talent, a vibrant ecosystem of partners and customers, and proximity to venture capital and industry events.
UserTesting has a significant global presence with offices and remote teams across North America, Europe, and Asia-Pacific. This allows them to serve a diverse international client base and access a global talent pool. Key functions supported globally include sales, customer success, marketing, research panel management, product development, and engineering, ensuring worldwide coverage and localized support for their experience research platform.
144 Townsend St
San Francisco
CA
USA
Address: Quay 2, 139 Fountainbridge, Edinburgh, EH3 9QG, United Kingdom
Serves as a key European R&D center, supports EMEA sales and customer success, and leverages local tech talent.
Address: Spaces, The Interlock, 1115 Howell Mill Rd NW, Suite 300, Atlanta, GA 30318, USA
Supports market expansion and client engagement across the Southeastern United States and contributes to overall North American operations.
Address: Teston AS (a UserTesting company), Akersgata 47-49, 0180 Oslo, Norway
Focuses on specific product development areas originating from Teston's expertise and serves the Nordic market.
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As of April 2025, UserReplay' leadership includes:
UserReplay has been backed by several prominent investors over the years, including:
UserTesting has maintained a relatively stable executive team. Notable recent changes primarily relate to strategic roles post-acquisitions or evolving company focus. Public announcements track major C-suite changes.
Discover the tools UserReplay uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
UserTesting primarily uses the [first_initial][last]@usertesting.com and [first].[last]@usertesting.com email formats. These are common in tech companies for professional communication.
[first_initial][last]@usertesting.com or [first].[last]@usertesting.com
Format
amacmillan@usertesting.com
Example
90%
Success rate
UserTesting Blog • February 13, 2024
UserTesting announced it was named a Leader in The Forrester Wave™: Digital Experience Analytics, Q1 2024. The report recognized UserTesting for its strengths in user session recording and analysis, usability testing, and AI-driven insights....more
UserTesting Press Release • November 7, 2023
UserTesting announced its financial results for the third quarter ended September 30, 2023, highlighting revenue growth and customer expansion before its acquisition by Thoma Bravo was completed....more
Thoma Bravo Press Release • April 21, 2023
Thoma Bravo, a leading software investment firm, announced the completion of its acquisition of UserTesting, Inc. As a result of the transaction, UserTesting became a privately held company....more
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