What Does UserReplay Do?

Total employees3
HeadquartersSan Francisco
FoundedN/A

UserTesting is a leading platform for experience research and testing, enabling companies to see and hear the experiences of real people as they engage with products, services, and brands. In 2021, UserTesting acquired UserReplay, a SaaS provider of session replay and customer experience analytics, to enhance its platform with advanced digital experience intelligence. This integration allows businesses to gain deeper insights into customer behavior, identify friction points, and optimize digital experiences more effectively. UserTesting's comprehensive suite of tools helps organizations make customer-centric decisions, improve user satisfaction, and drive business outcomes by understanding the 'why' behind customer actions.

Where Is UserReplay's Headquarters?

UserReplay officeUserReplay officeUserReplay officeUserReplay office
*Images sourced via web search. Rights belong to original owners

HQ Function

The San Francisco headquarters serves as the core for UserTesting's global operations, including executive leadership, primary product development, engineering, marketing, sales strategy, and corporate functions.

Notable Features:

The office is situated in a tech-centric area, likely featuring modern, open-plan designs to foster collaboration, with advanced technology infrastructure supporting its global platform.

Work Culture:

UserTesting promotes a customer-first, innovative, and collaborative work culture. Employees are encouraged to be curious, empathetic, and data-driven, reflecting the company's mission to help businesses understand their users.

HQ Significance:

Its location in San Francisco provides UserTesting with access to top tech talent, a vibrant ecosystem of partners and customers, and proximity to venture capital and industry events.

Values Reflected in HQ: The headquarters likely reflects values such as innovation, customer empathy, collaboration, transparency, and continuous improvement.

Location:

UserTesting has a significant global presence with offices and remote teams across North America, Europe, and Asia-Pacific. This allows them to serve a diverse international client base and access a global talent pool. Key functions supported globally include sales, customer success, marketing, research panel management, product development, and engineering, ensuring worldwide coverage and localized support for their experience research platform.

Street Address:

144 Townsend St

City:

San Francisco

State/Province:

CA

Country:

USA

Where Else Does UserReplay Operate Around the World?

Edinburgh, Scotland/UK

Address: Quay 2, 139 Fountainbridge, Edinburgh, EH3 9QG, United Kingdom

Serves as a key European R&D center, supports EMEA sales and customer success, and leverages local tech talent.

Atlanta, GA/USA

Address: Spaces, The Interlock, 1115 Howell Mill Rd NW, Suite 300, Atlanta, GA 30318, USA

Supports market expansion and client engagement across the Southeastern United States and contributes to overall North American operations.

Oslo, Norway

Address: Teston AS (a UserTesting company), Akersgata 47-49, 0180 Oslo, Norway

Focuses on specific product development areas originating from Teston's expertise and serves the Nordic market.

Buying Intent Signals for UserReplay

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading UserReplay? Meet the Executive Team

As of April 2025, UserReplay' leadership includes:

Andy MacMillan - Chief Executive Officer
Jon Pexton - Chief Financial Officer
Michelle Huff - Chief Marketing Officer
Matt Zelen - Chief Customer Officer
Kaj van de Loo - Chief Technology Officer
Mona Sabet - Chief Corporate Strategy and Legal Officer

Who's Investing in UserReplay?

UserReplay has been backed by several prominent investors over the years, including:

Accel
Insight Partners
OpenView Venture Partners
Greenspring Associates (now part of StepStone Group)
Top Tier Capital Partners
ICONIQ Growth

What Leadership Changes Has UserReplay Seen Recently?

Hire1
Exits0

UserTesting has maintained a relatively stable executive team. Notable recent changes primarily relate to strategic roles post-acquisitions or evolving company focus. Public announcements track major C-suite changes.

New Appointments:

Jamie Anderson, Jamie Anderson appointed as Chief Sales Officer, bringing extensive experience in leading global sales organizations for SaaS companies.

What Technology (Tech Stack) Is Used byUserReplay?

Discover the tools UserReplay uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

UserReplay Email Formats and Examples

UserTesting primarily uses the [first_initial][last]@usertesting.com and [first].[last]@usertesting.com email formats. These are common in tech companies for professional communication.

[first_initial][last]@usertesting.com or [first].[last]@usertesting.com

Format

amacmillan@usertesting.com

Example

90%

Success rate

What's the Latest News About UserReplay?

UserTesting BlogFebruary 13, 2024

UserTesting News: UserTesting Named a Leader in The Forrester Wave™: Digital Experience Analytics, Q1 2024

UserTesting announced it was named a Leader in The Forrester Wave™: Digital Experience Analytics, Q1 2024. The report recognized UserTesting for its strengths in user session recording and analysis, usability testing, and AI-driven insights....more

UserTesting Press ReleaseNovember 7, 2023

UserTesting News: UserTesting Reports Third Quarter 2023 Financial Results (Prior to Thoma Bravo Acquisition Finalization)

UserTesting announced its financial results for the third quarter ended September 30, 2023, highlighting revenue growth and customer expansion before its acquisition by Thoma Bravo was completed....more

Thoma Bravo Press ReleaseApril 21, 2023

UserTesting News: Thoma Bravo Completes Acquisition of UserTesting

Thoma Bravo, a leading software investment firm, announced the completion of its acquisition of UserTesting, Inc. As a result of the transaction, UserTesting became a privately held company....more

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