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Userlike is a software company headquartered in Cologne, Germany, specializing in customer messaging solutions. Founded in 2011, Userlike provides a unified platform that enables businesses to communicate with their customers across various digital channels, including website live chat, WhatsApp, Facebook Messenger, Telegram, and SMS. Their software is designed to help companies improve customer service efficiency, build stronger customer relationships, and increase conversions. Key features include a central message inbox, AI-powered chatbots, CRM integrations, analytics, and tools for proactive customer engagement. Userlike caters to businesses of all sizes, emphasizing ease of use, data privacy (GDPR compliant), and reliable customer support.
The Cologne headquarters serves as the central hub for Userlike's operations, including product development, software engineering, marketing, sales, customer support, and strategic management.
Userlike's office in Cologne is designed to be a modern, collaborative workspace. While specific architectural details are not widely publicized, it provides an environment conducive to innovation and teamwork for its diverse team.
Userlike fosters a dynamic and international work culture characterized by flat hierarchies, open communication, and a strong emphasis on teamwork. They promote continuous learning, employee well-being, and a customer-first mindset. The company also supports remote work and flexibility.
The Cologne headquarters is pivotal as it's the birthplace of Userlike and the core of its innovation and global service delivery. Its location in Germany, a key European tech hub, offers access to skilled talent and a robust infrastructure.
Userlike serves a diverse global clientele, with customers in numerous countries across various industries. Their platform supports multiple languages and integrates with international communication channels. While their physical headquarters is in Germany, their services are accessible worldwide, and they embrace a remote-first approach, with team members contributing from various international locations, reflecting their global reach and outlook.
Probsteigasse 44-46
Köln
North Rhine-Westphalia
Germany
No additional office locations available.
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As of April 2025, Userlike' leadership includes:
Userlike has been backed by several prominent investors over the years, including:
Userlike is a founder-led private company with a stable leadership team. Public announcements regarding executive movements are infrequent. No major executive hires or departures have been publicly reported in the last 12 months.
Discover the tools Userlike uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Userlike likely employs standard professional email address formats. Common patterns for technology companies include using the first name, last name, or initials.
[first].[last]@userlike.com
Format
timoor.taufig@userlike.com
Example
75%
Success rate
Userlike Blog • April 2, 2024
Userlike released a comprehensive guide comparing live chat and chatbots, helping businesses understand the strengths of each and how to strategically implement them for optimal customer service and engagement....more
Userlike Blog • January 24, 2024
Userlike shared insights into the evolving role of artificial intelligence in customer service, discussing current trends, benefits for businesses, and predictions for AI adoption in the sector throughout 2024....more
Userlike Blog • August 2, 2023
Userlike introduced 'WhatsApp Campaigns,' a new feature enabling businesses to send targeted, proactive messages to customers via WhatsApp, aiming to improve marketing outreach and customer engagement....more
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