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Userlane is a Digital Adoption Platform (DAP) designed to help organizations maximize their return on software investments by ensuring users can effectively navigate and utilize any web-based application. Through interactive guidance, contextual help, and automated onboarding, Userlane empowers employees and customers to become proficient with software quickly, reducing training costs, increasing productivity, and improving the overall user experience. The platform is known for its no-code approach, allowing businesses to create and manage in-app guidance without requiring development resources. Userlane aims to make digital transformation accessible and successful for enterprises worldwide.
Serves as the central hub for Userlane's global operations, including product development, engineering, marketing, sales leadership, and administrative functions.
Located in a modern office building within a dynamic business district, offering collaborative workspaces and proximity to other tech companies and amenities.
Userlane's Munich HQ fosters an innovative, collaborative, and fast-paced work environment. It emphasizes teamwork, continuous learning, and a passion for solving digital adoption challenges. The culture is international, reflecting its global customer base and team.
Munich's strong tech ecosystem, talent pool, and central European location make it an ideal base for Userlane to drive innovation, serve its European client base, and manage its international expansion.
While headquartered in Munich, Germany, Userlane supports a global customer base. Its Digital Adoption Platform is used by companies worldwide. Userlane achieves this global reach through its robust cloud-based platform, international sales teams, customer success managers operating across different time zones, and a growing network of partners. The company has a significant presence in Europe and is actively expanding its operations and client base in North America and other key international markets.
St.-Martin-StraĂźe 102
Munich
Bavaria
Germany
Address: Userlane has a growing presence in North America, including Boston. Specific public street addresses for a large consolidated office may vary as operations can be distributed or utilize flexible office spaces.
To establish and grow Userlane's footprint in the North American market, providing local support, sales, and services to clients in the region.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Userlane' leadership includes:
Userlane has been backed by several prominent investors over the years, including:
Userlane strengthened its executive leadership in the past year with the key appointment of a new Chief Financial Officer to support its ongoing growth and strategic financial planning. The core executive team otherwise demonstrates stability.
Discover the tools Userlane uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Userlane commonly utilizes standard corporate email formats. The most frequently observed pattern is [first].[last]@userlane.com. While variations might exist for some roles or regions, this format serves as a strong primary contact method.
[first].[last]@userlane.com
Format
jane.doe@userlane.com
Example
90%
Success rate
PR Newswire • May 2, 2024
Userlane launched AI Assist, a new feature leveraging generative AI to provide users with instant, conversational support and guidance within any software application, further simplifying software interaction and boosting productivity....more
Userlane Blog / Gartner • October 26, 2023
Userlane was recognized by Gartner as a Representative Vendor in its 2023 Market Guide for Digital Adoption Platforms, acknowledging its solution that helps enterprises improve software adoption and user proficiency....more
Business Wire • June 13, 2023
Userlane and Celonis announced a partnership to combine Userlane's digital adoption platform with Celonis' process mining and execution management capabilities, aiming to help businesses better understand and optimize their software usage and processes....more
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