What Does Userlane Do?

Total employees82
HeadquartersMunich
Founded2016

Userlane is a Digital Adoption Platform (DAP) designed to help organizations maximize their return on software investments by ensuring users can effectively navigate and utilize any web-based application. Through interactive guidance, contextual help, and automated onboarding, Userlane empowers employees and customers to become proficient with software quickly, reducing training costs, increasing productivity, and improving the overall user experience. The platform is known for its no-code approach, allowing businesses to create and manage in-app guidance without requiring development resources. Userlane aims to make digital transformation accessible and successful for enterprises worldwide.

Where Is Userlane's Headquarters?

Userlane officeUserlane officeUserlane officeUserlane office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central hub for Userlane's global operations, including product development, engineering, marketing, sales leadership, and administrative functions.

Notable Features:

Located in a modern office building within a dynamic business district, offering collaborative workspaces and proximity to other tech companies and amenities.

Work Culture:

Userlane's Munich HQ fosters an innovative, collaborative, and fast-paced work environment. It emphasizes teamwork, continuous learning, and a passion for solving digital adoption challenges. The culture is international, reflecting its global customer base and team.

HQ Significance:

Munich's strong tech ecosystem, talent pool, and central European location make it an ideal base for Userlane to drive innovation, serve its European client base, and manage its international expansion.

Values Reflected in HQ: The headquarters likely reflects Userlane's values of innovation, collaboration, and customer-centricity through an open and modern office layout that encourages interaction and agile work practices.

Location:

While headquartered in Munich, Germany, Userlane supports a global customer base. Its Digital Adoption Platform is used by companies worldwide. Userlane achieves this global reach through its robust cloud-based platform, international sales teams, customer success managers operating across different time zones, and a growing network of partners. The company has a significant presence in Europe and is actively expanding its operations and client base in North America and other key international markets.

Street Address:

St.-Martin-StraĂźe 102

City:

Munich

State/Province:

Bavaria

Country:

Germany

Where Else Does Userlane Operate Around the World?

Boston, MA/USA

Address: Userlane has a growing presence in North America, including Boston. Specific public street addresses for a large consolidated office may vary as operations can be distributed or utilize flexible office spaces.

To establish and grow Userlane's footprint in the North American market, providing local support, sales, and services to clients in the region.

Buying Intent Signals for Userlane

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Userlane? Meet the Executive Team

As of April 2025, Userlane' leadership includes:

Hartmut Gaugler - Co-Founder & CEO
Felix Eichler - Co-Founder & CTO
James Laughton - CFO
Konrad Pöpel - Chief Revenue Officer (CRO)

Who's Investing in Userlane?

Userlane has been backed by several prominent investors over the years, including:

Five Elms Capital
Capnamic Ventures
High-Tech GrĂĽnderfonds (HTGF)
ALSTIN Capital
Main Incubator

What Leadership Changes Has Userlane Seen Recently?

Hire1
Exits0

Userlane strengthened its executive leadership in the past year with the key appointment of a new Chief Financial Officer to support its ongoing growth and strategic financial planning. The core executive team otherwise demonstrates stability.

New Appointments:

James Laughton, James Laughton appointed as new CFO to lead Userlane's financial operations and global expansion strategy.

What Technology (Tech Stack) Is Used byUserlane?

Discover the tools Userlane uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Userlane Email Formats and Examples

Userlane commonly utilizes standard corporate email formats. The most frequently observed pattern is [first].[last]@userlane.com. While variations might exist for some roles or regions, this format serves as a strong primary contact method.

[first].[last]@userlane.com

Format

jane.doe@userlane.com

Example

90%

Success rate

What's the Latest News About Userlane?

PR Newswire • May 2, 2024

Userlane Announces AI Assist: Revolutionizing Software Interaction with Generative AI

Userlane launched AI Assist, a new feature leveraging generative AI to provide users with instant, conversational support and guidance within any software application, further simplifying software interaction and boosting productivity....more

Userlane Blog / Gartner • October 26, 2023

Userlane Named a Representative Vendor in the 2023 Gartner® Market Guide for Digital Adoption Platforms

Userlane was recognized by Gartner as a Representative Vendor in its 2023 Market Guide for Digital Adoption Platforms, acknowledging its solution that helps enterprises improve software adoption and user proficiency....more

Business Wire • June 13, 2023

Userlane and Celonis Partner to Help Companies Maximize Value from Process Optimization Initiatives

Userlane and Celonis announced a partnership to combine Userlane's digital adoption platform with Celonis' process mining and execution management capabilities, aiming to help businesses better understand and optimize their software usage and processes....more

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